Member Experience Representative

Alabama Credit Union • Huntsville, AL

10d • Onsite

About The Position

The Member Experience Representative serves members at Alabama Credit Union’s Hwy 72 Branch in Huntsville, Alabama. This frontline role welcomes and onboards members by opening new accounts, assisting with loan requests and financial transactions, and building relationships. The representative handles cash and other negotiable instruments and helps members make use of relevant credit union products and services.

The role includes accurately and efficiently opening accounts and processing routine transactions, including deposits and withdrawals, credit card payments, balance transfers, and debit card and check orders. Representatives also explain and offer products and services to meet members’ financial needs. The position suits someone who enjoys helping people, can discuss products and services with members, works well amid multiple priorities, and pays close attention to detail.

Requirements

• High school diploma or equivalent.
• Customer service skills.
• Cash-handling ability.
• Good computer skills, including the ability to use Microsoft Office products and web-based applications.
• Ability to follow lengthy account-opening procedures.
• Ability to describe and sell products and services to members.
• Ability to change focus efficiently in a fast-paced environment.
• Desire to help others in the community.
• Ability to exercise diplomacy and tact in communication and handle confidential discussions with discretion.
• Ability to sit, stand, walk, see, hear, reach, and use gross and fine motor coordination for standard office machines and paper-handling tasks; occasionally lift and carry incidental items such as supplies.

Nice To Haves

• One to three years of similar or related experience.
• Bilingual Spanish skills.

Responsibilities

• Onboard members and open new accounts.
• Assist members with loan requests.
• Conduct financial transactions, including deposits and withdrawals, and handle cash and other negotiable instruments.
• Post credit card payments and balance transfers.
• Receive debit card and check orders.
• Provide information about and offer products and services to address members’ financial needs.
• Build relationships with members and provide service to the community.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED