Member Experience Representative

Alabama Credit Union • Huntsville, AL

5d • Onsite

About The Position

The Member Experience Representative is a frontline role at Alabama Credit Union’s Hwy 72 Branch in Huntsville, Alabama. The position serves members by opening new accounts, helping with loan requests and financial transactions, and offering information about products and services that meet members’ financial needs. Transactions include deposits and withdrawals, credit card payments and balance transfers, and debit card and check orders. The representative is expected to work accurately and efficiently while building relationships and creating opportunities for members to use additional credit union products and services. This role suits someone who enjoys helping people, can discuss products and services with members, and is comfortable balancing multiple priorities in a fast-paced, detail-oriented environment.

The work involves frequent personal contact with people inside and outside the organization to resolve first-level conflicts, build relationships, and gain cooperation. Discussions may involve confidential matters and require discretion, diplomacy, and tact. During a normal workday, the representative sits, stands, walks, sees, hears, reaches, uses gross and fine motor coordination, operates standard office machines, handles paper and cash, and occasionally lifts and carries incidental items such as supplies.

Requirements

• High school diploma or equivalent.
• Customer service skills.
• Cash-handling ability.
• Good computer skills, including Microsoft Office products and web-based applications.
• Ability to follow lengthy account-opening procedures.
• Ability to describe and sell products and services to members.
• Ability to change focus efficiently in a fast-paced environment.
• Desire to help others in the community.
• Ability to use discretion, diplomacy, and tact when communicating about confidential matters.

Nice To Haves

• One to three years of similar or related experience.
• Spanish bilingual ability.

Responsibilities

• Open new accounts and onboard members with a relationship-building experience.
• Assist members with loan requests.
• Conduct financial transactions, including deposits and withdrawals, credit card payments, and balance transfers.
• Receive debit card and check orders.
• Provide information about products and services to help meet members’ financial needs.
• Identify opportunities for members to use additional products and services.
• Perform transactions accurately and efficiently.
• Resolve first-level conflicts, build relationships, and solicit cooperation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED