Member Experience Representative

TEKsystems•Bloomington, MN

12d•$21 - $21•Onsite

About The Position

Member Experience Representatives provide world-class service to help our members navigate their healthcare benefits. The ideal candidate is energetic, empathetic, and thrives in a fast-paced environment. Attention to detail and stellar communication skills are critical for success in this role at our growing company. Member Experience Representatives provide compassionate, accurate, and efficient service to our employer groups, members, and providers while ensuring that regulatory compliance obligations are met. This role is an in-office, Bloomington, MN, position for the first 90-days, after which, hybrid office opportunities will be taken into consideration depending on performance. Shift preferences are available after the first two weeks of training. Our call center operations from 7am-7pm CST, M-F. No weekends are required.

Requirements

Stellar communication skills
Attention to detail

Nice To Haves

Energetic
Empathetic
Thrives in a fast-paced environment

Responsibilities

Collaborate with a high performing and supportive call center team.
Provide guidance to members and providers via telephone, email, and online messaging systems.
Document the nature of the correspondence and resolution in call logs with detailed information.
Research member and provider inquiries that were unable to be immediately resolved and provide timely follow-up communication.
Escalate and transfer inquiries, as needed.
Work with Client Experience team members, other internal business partners, and vendors to investigate and resolve questions and concerns raised by members and providers.
Collaborate with the Client Experience Manager to develop personal goals and track progress to completion.
Comply with all regulations as required by law, including but not limited to HIPPA.
Perform other duties as assigned.