Member Experience Representative

Indiana Members Credit Union • Marion, IN

16h

About The Position

The Member Experience Representative assists credit union members through Interactive Teller Machines (ITMs) and may also assist the Member Services Call Center by handling phone calls and live chats. The position works independently and takes initiative with departmental responsibilities. Employees must appear on camera while assisting members and maintain a pleasant, friendly, and outgoing persona during all interactions.

The role is based in Marion, Indiana, or on the west side of Indianapolis. The work environment is a private work area in an office setting, with minimal travel required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• High school diploma or equivalent.
• Complete required credit union training programs satisfactorily.
• Exceptional customer service skills.
• Strong verbal and written communication skills.
• Analytical and problem-solving skills.
• Organization and attention to detail.
• Strong technology skills and good computer skills.
• Ability to multitask ITM transactions with phone calls or chats.
• Knowledge of credit union share account products and procedures.
• Knowledge of credit union online and mobile products.
• Ability to work independently and take initiative.
• Ability to be on camera and present a pleasant, friendly, and outgoing persona while assisting members.

Nice To Haves

• Previous experience with a credit union or other financial institution.

Responsibilities

• Handle member transactions, phone calls, and chats.
• Assist members through Interactive Teller Machines (ITMs).
• Assist the Member Services Call Center with phone calls and live chats as needed.
• Balance ITM transactions with phone calls or chats while multitasking.
• Balance between the core system and ITM software.
• Update information in the core system as needed.
• Research and solve member problems.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED