Member Experience Representative
About The Position
The Member Experience Representative is a frontline role at Town & Country Credit Union, supporting members and representing the credit union with professionalism and care. The representative handles member inquiries through phone, email, and online messaging, assisting with account balances, statements, payments, transfers, and digital banking services. The role also involves documenting member interactions, completing reports, supporting internal functions, and collaborating with the Member Experience team to provide a smooth member experience. This is a part-time position of 25–27 hours per week, with shifts between 12:00 PM and 6:00 PM and rotating Saturday mornings from 9:00 AM to 1:00 PM.
Requirements
- An associate degree or equivalent experience is preferred.
- At least one year of experience in a financial institution, contact center, or similar service-oriented role is preferred.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Comfort with data entry, keyboarding, and working with numbers.
- A professional, team-first attitude and a passion for helping others.
- Ability to multitask and stay organized in a fast-paced environment.
- Desire to learn, grow, and meet performance goals.
- Flexibility to work shifts between 12:00 PM and 6:00 PM, including rotating Saturday mornings from 9:00 AM to 1:00 PM.
Responsibilities
- Provide service to members through phone, email, and other communication channels.
- Resolve questions related to accounts, transactions, online banking tools, and other services.
- Accurately document member interactions and maintain related records.
- Support internal functions and collaborate with team members in the Member Experience Center.
- Identify member needs and offer solutions or guidance.
- Follow established policies, procedures, and security standards.
- Report trends, concerns, or recurring issues to the Digital Services and Member Experience Manager.
Benefits
- Competitive pay
- Paid holidays
- Generous paid time off
- Dress-for-your-day dress code
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Flexible spending accounts
- 401(k) with employer contributions
- Paid volunteer time
- Tuition reimbursement
- YMCA Corporate Membership Discount or Lifestyle Spending Account
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
