Member Experience Representative

Town and Country Credit Union • Fargo, ND

2d • $17 - $21

About The Position

The Member Experience Representative is a frontline role at Town & Country Credit Union focused on building member trust and providing professional, friendly, and accurate service. The representative handles inquiries across phone, email, and online messaging, assisting with account balances, statements, payments, transfers, and digital banking services. The role also includes documenting member interactions, completing reports, supporting internal functions, and collaborating with the Member Experience team to ensure a smooth experience for members. The position is 25–27 hours per week, with shifts between 12:00 PM and 6:00 PM and rotating Saturday mornings from 9:00 AM to 1:00 PM.

Requirements

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Comfort with data entry, keyboarding, and working with numbers.
• A professional, team-first attitude and a passion for helping others.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexibility to work shifts between 12:00 PM and 6:00 PM, including rotating Saturday mornings from 9:00 AM to 1:00 PM.

Nice To Haves

• An associate degree or equivalent experience.
• At least one year of experience in a financial institution, contact center, or similar service-oriented role.
• A desire to learn, grow, and meet performance goals.

Responsibilities

• Provide outstanding service to members via phone, email, and other communication channels.
• Resolve questions related to accounts, transactions, online banking tools, and other services.
• Accurately document member interactions and maintain related records.
• Support internal functions and work closely with team members in the Member Experience Center.
• Identify member needs and offer solutions or guidance.
• Follow established policies, procedures, and security standards.
• Report trends, concerns, or recurring issues to the Digital Services and Member Experience Manager.

Benefits

• Competitive pay.
• Paid holidays.
• Generous paid time off.
• “Dress for your day” dress code.
• Health, dental, and vision insurance.
• Life and disability insurance.
• Flexible spending accounts.
• 401(k) with employer contributions.
• Paid volunteer time.
• Tuition reimbursement.
• YMCA Corporate Membership Discount or Lifestyle Spending Account.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree