Member Experience Representative - Part-Time

Resource One Credit Union • Garland, TX

9d • $15 - $16

About The Position

The Member Experience Representative assists credit union members and non-members with administrative and financial transactions. The role processes routine banking transactions and recommends products and services based on members’ financial goals. The representative provides courteous service, balances daily transactions and cash totals, maintains knowledge of the credit union’s products and services, and performs additional teller functions as assigned.

Requirements

• High school diploma or equivalent.
• At least 1 year of cash handling experience.
• Excellent mathematical and problem-solving skills.
• Excellent written, listening, and verbal communication skills.
• Excellent customer service skills.
• Ability to operate a 10-key series.
• Ability to maintain discretion and confidentiality.
• Ability to multitask, prioritize, and adapt to a consistently changing environment.
• Proficiency in Microsoft computer applications.

Nice To Haves

• Prior banking or credit union experience.

Responsibilities

• Greet members professionally and courteously and assist with their issues, questions, and requests.
• Process deposits, withdrawals, cashier’s checks, money orders, and loan payments in person, by telephone, or by mail.
• Balance and verify transactions and cash totals daily.
• Maintain working knowledge of products and services and offer appropriate options to members and potential members.
• Open and close computer terminal accounts daily.
• Examine documents for endorsement and negotiability.
• Detect and promptly resolve discrepancies.
• Perform drive-up teller and night drop functions as assigned.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED