Member Experience Associate (Part-Time) - Philadelphia

Industrious•Philadelphia, PA

9d•Onsite

About The Position

The Member Experience Associate is an on-site hospitality role responsible for creating a welcoming, seamless, and memorable workplace experience for members and visitors. The associate prepares the office for the day, maintains shared amenities and supplies, supports member needs, helps with events and local marketing, and assists prospective members with tours. Candidates must live within an easy commute of Philadelphia, Pennsylvania. The role calls for someone who enjoys meeting people, collaborating with a team, anticipating needs, solving problems, and handling behind-the-scenes work. It involves food preparation and cleaning, maintaining sanitary and safe work areas, and frequent physical activity, including lifting and carrying objects up to 25 pounds. Compensation starts at $23.50 per hour, with actual base pay based on factors such as experience, job-related knowledge, skills, and qualifications.

Requirements

Must live within an easy commute of Philadelphia, PA.
Able to perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling of objects up to 25 pounds.
Able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
Capable of operating machines and appliances as necessary.
Able to participate in food preparation and cleaning duties, including using cleaning chemicals and equipment.
Must maintain sanitary work areas and follow safety protocols.
Able to build relationships and connect with members.
Energized by meeting people and working collaboratively as part of a team.
Able to plan ahead, create order, anticipate problems, and develop solutions.
Resilient and adaptable to changes in routine.
Willing to handle hands-on, behind-the-scenes work.

Responsibilities

Prepare the office for the day by brewing coffee, setting out breakfast, and stocking shared amenities.
Manage inventory and order supplies for the location.
Create and support events, including designing signage.
Add new members to multiple systems to support a seamless first day.
Assist members with IT or Wi-Fi issues.
Participate in local marketing events.
Conduct walk-in tours for prospective members when needed.
Perform food preparation and cleaning duties while complying with health and safety regulations.
Keep work areas sanitary and follow safety protocols.
Operate machines and appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, and kitchen utensils.
Build relationships and community by connecting with members and supporting their workplace experience.