Member Billing Specialist

Access To Healthcare Network • Reno, NV

14d

About The Position

Access To Healthcare Network (AHN), a mission-driven nonprofit dedicated to improving healthcare access across Nevada, is seeking a full-time Member Billing Specialist in Reno, Nevada. The role supports members and AHN’s mission by handling billing tasks, responding to inquiries, supporting membership retention, and collaborating with colleagues across departments.

The specialist reviews account balances, researches discrepancies, processes payments, prepares deposits and accounting entries, and responds to member billing inquiries professionally and compassionately. The role also assists with special projects and maintains knowledge of AHN programs, Salesforce, RingCentral, and accounting systems.

This position works Monday through Friday, 8:30 AM to 5:30 PM, with scheduling flexibility based on departmental and operational needs. The position pays $21.63 per hour. Applicants must be able to pass a background check.

Requirements

• High school diploma or equivalent.
• Bilingual proficiency in English and Spanish.
• Valid driver's license and ability to operate a company vehicle as needed.
• At least one year of customer service experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication and customer service skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Flexibility to work a schedule based on department needs.
• Ability to sit at a computer for 6–8 hours daily.
• Ability to stand for 1–2 hours daily.
• Ability to perform repetitive hand and wrist movements.
• Ability to lift and carry up to 30 pounds regularly.
• Ability to pass a background check.

Nice To Haves

• At least one year of cash-handling experience.
• At least one year of experience using Microsoft Word and Excel.
• Experience with Accounting Seed and Salesforce.

Responsibilities

• Review account balances and research discrepancies.
• Process payments and prepare deposits and accounting entries.
• Respond to member billing inquiries with professionalism and care.
• Support membership retention efforts.
• Collaborate with colleagues across departments.
• Assist with special projects.
• Maintain knowledge of AHN programs, Salesforce, RingCentral, and accounting systems.

Benefits

• Medical and vision insurance at no cost to the employee.
• Health Savings Account HDHP with an employer match of $35 per month.
• Four weeks of paid parental leave.
• Bereavement leave.
• 14 annual holidays.
• Work-from-home options.
• Four weeks of PTO in the first year.
• Voluntary ancillary benefits.
• Free life insurance and long-term disability coverage.
• Dental insurance.
• Dependent Care Flexible Savings Account (FSA).
• Low-cost health insurance options for dependents.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED