Member Billing Accounting Specialist
About The Position
The Member Billing Accounting Specialist provides financial, clerical, and administrative services to support efficient, timely, and accurate accounts receivable collections for three separate entities, including resort membership receivables. Full-service hotel or resort experience is required. The role maintains billing and receivables records, follows collection procedures, processes payments and adjustments, resolves customer questions, and supports compliance with applicable laws, internal controls, and company procedures. The position also supports safety, community service, sustainability, and environmental initiatives.
Requirements
- Adequate experience in accounts receivable processing and understanding of general ledger accounting and the impact of accounts receivable on financial statements.
- Ability to meet strict deadlines for accounts receivable procedures.
- Self-starter able to handle projects and tasks with minimal supervision.
- Willingness to work a flexible schedule to accomplish responsibilities and tasks.
- Ability to use computers and software and perform frequent data entry.
- Ability to perform basic and some intermediate Microsoft Excel functions.
- Ability to communicate effectively with employees, managers, and the resort Executive Committee.
- Knowledge of general accounting principles and procedures.
- Proficiency in data entry and time management.
- Ability to organize and prioritize.
- Attention to detail.
- Ability to maintain confidentiality of guests and clients.
- Ability to communicate in English with vendors, guests, and staff so they understand.
- Problem-solving and multitasking ability.
- Full-service hotel or resort experience.
Nice To Haves
- Previous accounting experience in the hospitality industry.
- Experience with Opera or a similar property management system.
Responsibilities
- Maintain an up-to-date billing system.
- Follow up on the collection and allocation of payments.
- Carry out billing, collection, and reporting activities according to procedures and time constraints.
- Prepare reconciliations of some general ledger accounts.
- Monitor customer accounts for non-payments, delayed payments, and other irregularities.
- Communicate with customers by phone, email, or in person, and maintain complete accounts receivable files.
- Process credit card, cash, and check payments according to established procedures.
- Investigate and resolve customer queries.
- Process adjustments and refunds according to policies and procedures.
- Organize a recovery system and initiate collection efforts.
- Frequently communicate collection-effort status to management.
- Monitor accounts receivable procedures and best practices to ensure compliance with applicable laws, guidelines, and internal controls.
- Conduct oneself professionally and reflect the company’s standards.
- Participate in safety programs and comply with injury-reporting and safety-behavior requirements.
- Participate in and support hotel community service, sustainability, and environmental initiatives.
- Perform other duties as directed, developed, or assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
