Billing/Member Credit Specialist
About The Position
Wright-Hennepin Cooperative Electric Association is a member-owned, not-for-profit electric utility serving rural Wright County and western Hennepin County. The Billing/Member Credit Specialist supports financial operations by managing cycle billing, payment processing, credit and collections, reporting, and member service. This is a full-time, in-office position at the company headquarters in Rockford, Minnesota. The pay range is $22.30–$25.20 per hour, depending on experience and qualifications. The role requires accuracy, efficiency, attention to deadlines, and professional communication with members and customers. The specialist handles sensitive delinquent-account and bankruptcy matters, maintains accurate financial records, prepares billing and collection reports, and supports the Financial Services Department’s work plan and projects.
Requirements
- High school education or equivalent.
- Credit and collection training or equivalent work experience.
- Billing knowledge.
- Comfort with high-volume administrative tasks.
- Attention to detail when handling routine office processes.
- Ability to analyze information and make accurate decisions.
- Ability to work without close supervision.
- Good communication skills.
- General knowledge of computer applications.
- Knowledge of W-H and associated businesses’ products.
- Self-motivation and a sound work ethic.
- Strong influencing and negotiating skills.
- Solid leadership skills.
- Clear and confident call-handling skills.
Responsibilities
- Process payments promptly and accurately, and monitor and collect outstanding aged receivables using available tools and resources.
- Issue past-due and reminder notices to help keep accounts current.
- Provide prompt assistance to members.
- Update card information, process funds, and maintain account integrity and accurate payment records.
- Follow consistent, professional practices when handling delinquent accounts.
- Correspond with customers and maintain thorough documentation.
- Order and manage disconnects and reconnects as needed.
- Manage aging, collections, and payment contacts for WH and WH Holding businesses.
- Process bankruptcies accurately and confidentially.
- Update addresses, statements, and hotline information.
- Process daily payments, including drafts, lockbox, cash, EFT, and credit cards.
- Process credit refunds and prepare member/customer lists for authorization.
- Process statements as PDFs.
- Analyze and prepare bill calculations.
- Create monthly billing and collections calendars.
- Prepare board reports.
- Assist other teams when requested by the supervisor.
- Deliver accurate and timely weekly and monthly reports.
- Contribute to special projects across the organization.
- Complete assigned tasks from the Financial Services Department’s annual work plan.
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) with company match.
- Company contributions to a Health Savings Account.
- Paid time off and paid holidays.
- Eligibility for annual bonus opportunities.
- Flexible Spending Accounts, including dependent care options.
- Tuition reimbursement and development opportunities.
- Additional wellness, financial, and support resources for employees and families.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
