Billing/Member Credit Specialist

Wright-Hennepin Cooperative Electric Association•Rockford, MN

12d•Onsite

About The Position

Wright-Hennepin Cooperative Electric Association is a member-owned, not-for-profit electric utility serving rural Wright County and western Hennepin County. The Billing/Member Credit Specialist supports the cooperative’s financial operations by managing cycle billing, payment processing, credit and collections, reporting, and related administrative work. The position is full-time and in-office at the company headquarters in Rockford, Minnesota. Compensation is $22.30–$25.20 per hour, depending on experience and qualifications. The role calls for someone precise, dependable, comfortable working to deadlines, and committed to providing excellent member service. Training and skill-development opportunities are available. The specialist handles aged receivables and delinquent accounts professionally, maintains accurate billing and payment records, and supports the Financial Services Department and other teams as needed.

Requirements

High school education or equivalent.
Credit and collection training or equivalent work experience.
Billing knowledge.
Comfort with high-volume administrative tasks.
Attention to detail when handling routine office processes.
Ability to analyze information and make accurate decisions.
Ability to work without close supervision.
Good communication skills.
General knowledge of computer applications.
Knowledge of W-H and associated businesses’ products.
Self-motivation and a sound work ethic.
Strong influencing and negotiating skills.
Solid leadership skills.
Clear and confident call-handling skills.

Responsibilities

Process customer payments promptly and accurately, including drafts, lockbox payments, cash, EFT, and credit cards.
Monitor and collect outstanding aged receivables using available tools and resources.
Issue past-due and reminder notices to help keep accounts current.
Assist members promptly and communicate with customers, maintaining thorough documentation.
Update payment card information, process funds, and maintain account integrity.
Handle delinquent accounts consistently and professionally.
Order and manage service disconnects and reconnects as needed.
Manage aging, collections, and payment contacts for WH and WH Holding businesses.
Process bankruptcy cases accurately and confidentially.
Update addresses, statements, and hotline information.
Process credit refunds and prepare member/customer lists for authorization.
Process statements and analyze and prepare bill calculations.
Create monthly billing and collections calendars.
Prepare board reports and accurate, timely weekly and monthly reports.
Assist other teams when requested by the supervisor.
Contribute to special projects across the organization.
Complete assigned tasks from the Financial Services Department’s annual work plan.

Benefits

Comprehensive medical insurance
Dental insurance
Vision insurance
401(k) with company match
Company contributions to a Health Savings Account
Paid time off
Paid holidays
Eligibility for annual bonus opportunities
Flexible Spending Accounts, including dependent care options
Tuition reimbursement
Development opportunities
Additional wellness, financial, and support resources for employees and families