Credit and Billing Specialist

Gordon Flesch Company•Independence, OH

3d•Onsite

About The Position

The Credit and Billing Specialist supports accurate and timely customer billing by reviewing invoices, processing billing corrections and credit/rebill transactions, and resolving customer billing issues. The role works closely with customers and internal teams to obtain required documentation, address outstanding invoices, and ensure billing matters are resolved accurately and efficiently. This is a full-time, onsite, non-exempt position at GNCO, Inc. in Brooklyn Heights, Ohio, and reports to the Billing Manager.

Requirements

High school diploma or equivalent.
Two or more years of experience in a business/customer service environment focused on billing, accounting, or finance functions.
Proficiency in Microsoft Office Suite.
Ability to work independently, effectively prioritize demands, and execute tasks.
Keen attention to detail.
Strong written and verbal communication skills, with the ability to convey information clearly and concisely to internal and external customers.
Strong project management and organizational skills.

Responsibilities

Regularly review accounts receivable to track outstanding invoices and support timely payment follow-up.
Work with customers to obtain purchase orders needed for final invoicing.
Process a high volume of invoice corrections and credit/rebill transactions, partnering with Service and Accounts Receivable to ensure accurate billing and timely resolution.
Troubleshoot customer billing issues, recommend resolutions, and escalate as needed.
Partner with team members and managers to identify and implement process improvements that increase operational efficiency.
Review invoices for accuracy and completeness prior to customer delivery.
Provide professional and responsive customer service to internal and external customers.
Maintain professionalism in all interactions.
Maintain reliable and punctual attendance.
Perform other duties of a similar nature as required.