Billing and Collections Specialist

Four Seasons, The Care You Trust•Hendersonville, NC

2d•Onsite

About The Position

The Billing and Collections Specialist is responsible for the accurate, timely, and effective collection of hospice and palliative patient accounts. The role also handles Billing Department data entry while providing excellent customer service to internal and external customers. The Specialist is expected to demonstrate the technical competency, work ethic, attitude, discipline, and communication skills needed to meet monthly, quarterly, and fiscal-year goals and contribute to a cohesive Billing Team. This is a full-time, hourly, non-exempt position reporting to the Director of Billing. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., and the work location is Flat Rock, North Carolina.

Requirements

Associate’s degree in Healthcare, Business, or equivalent experience in a related field.
Knowledge of HIPAA privacy policies.
Excellent organizational, written, oral, collaborative communication, and interpersonal skills.
Strong attention to detail and accuracy.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Ability to work independently with minimal supervision and under pressure to meet deadlines.
Ability to take initiative, use innovative techniques, interact with various departments, and work as part of a team.
Ability to plan, prioritize, and coordinate daily tasks.
Ability to uphold the organizational values of Compassion, Balance, Respect, Integrity, Teamwork, and Excellence.

Nice To Haves

Continuing education or professional development related to healthcare billing and administration.
Experience with Medicare Part A and B billing, private insurance, and private pay.
Experience with computerized medical billing systems; Suncoast and/or Carecloud experience is preferred.
Certified Professional Coder certification.

Responsibilities

Process Palliative Care patient statements.
Perform Palliative Care cash posting.
Assist the Billing Team during periods of high volume and cover areas as needed when coworkers are on paid time off.
Communicate with Billing Team members and staff in other departments about billing needs.
Respond to patient accounting and billing questions from patients, responsible parties, staff, and reimbursement sources.
Assist with Tracker Auditing.
Maintain adequate documentation related to patient account data.
Verify benefits and complete patient eligibility tasks as needed.
Bill hospice and palliative care service claims to Medicare, Medicaid, private insurance, and private-pay sources using practice management and other billing software.
Post payments and adjustments to patient accounts as needed.
Provide excellent communication and customer service to patients, families, staff, and vendors.
Maintain confidentiality regarding patients, families, staff, and the organization.
Perform other duties as assigned or requested.

Benefits

Competitive salaries reviewed annually.
Annual operational performance bonus opportunities.
$0 employee premiums on medical insurance.
Annual $600 well-care benefit toward self-care, childcare, pet care, or elder care.
Medical and dental insurance benefits beginning the first of the month after hire.
403(b) retirement plan with employer match.
20+ days of paid time off per year.
Up to 6 paid holidays.
Employer-paid short-term disability, long-term disability, and life insurance.
Employer-paid teletherapy and telemedicine coverage.
Health and dependent care flexible spending accounts.
Employee wellness program.
Up to $3,000 in tuition reimbursement each year.