Billing and Collections Manager

Tucker Ellis LLP • Columbus, OH

9d • $115,000 - $165,000 • Hybrid

About The Position

Tucker Ellis LLP is seeking an experienced Billing & Collections Manager to lead the firm's billing and collections operations. The role oversees key parts of the revenue cycle, including accurate and timely billing, collection efforts, and financial performance. The manager works closely with attorneys, practice group leaders, Finance leadership, and administrative teams to streamline processes, resolve complex issues, improve cash flow, and provide exceptional client service. Hands-on Aderant experience in a law firm or professional services environment is required.

The position leads and develops the billing and collections team, oversees daily billing and accounts receivable activities, establishes procedures, monitors performance metrics, ensures compliance with client billing requirements, and identifies process and automation improvements. It also supports effective use of Aderant and reporting, while maintaining productive working relationships and confidentiality.

The anticipated annual salary range is $115,000–$165,000. Actual compensation depends on relevant experience, qualifications, skills, and work location. The role is hybrid and may be based in Los Angeles, Chicago, St. Louis, Cleveland, Atlanta, or Morristown.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• At least five years of progressive experience in legal billing, collections, accounts receivable, or revenue cycle management, preferably within a law firm.
• Previous supervisory or management experience leading billing, collections, or accounting personnel, including coaching, mentoring, performance management, and employee development.
• Hands-on Aderant experience, including familiarity with billing workflows, financial reporting, and related system functions; experience must be in a law firm or professional services environment.
• Strong understanding of legal billing and collections processes, including pre-bills, invoice generation, electronic billing, accounts receivable, collection strategies, payment application, and client billing guidelines.
• Experience managing electronic billing platforms and resolving invoice rejections and billing discrepancies.
• Ability to analyze financial data, monitor performance metrics, and develop reporting to support billing and collections objectives.
• Ability to improve billing processes, strengthen collection efforts, and identify opportunities to increase operational efficiency.
• Excellent communication and interpersonal skills, including the ability to work effectively with attorneys, firm leadership, clients, and administrative teams.
• Strong organizational, analytical, and problem-solving skills, exceptional attention to detail, and the ability to manage competing priorities in a fast-paced environment.
• Leadership skills and the ability to motivate, develop, and support a team.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive financial information with discretion.

Responsibilities

• Lead the Billing and Collections functions, including coaching, mentoring, performance management, and fostering a collaborative, service-oriented team culture.
• Manage day-to-day billing operations, including pre-bill review, invoice generation, electronic billing, invoice submission, billing adjustments, and discrepancy resolution.
• Oversee collection activities and accounts receivable, developing strategies to improve collection rates, reduce outstanding balances, and accelerate cash flow.
• Partner with attorneys, practice group leaders, and Finance leadership to resolve billing concerns and collection challenges and support timely invoicing and payment.
• Monitor work-in-process and accounts receivable balances, identify potential issues, and coordinate with attorneys to facilitate timely billing and collections.
• Develop, implement, and maintain billing and collections procedures that promote consistency, accuracy, efficiency, and compliance with firm policies.
• Monitor billing turnaround times, collection performance, realization, and Days Sales Outstanding; report findings and recommendations to Finance leadership.
• Ensure compliance with client billing guidelines, outside counsel guidelines, engagement terms, and electronic billing requirements.
• Oversee resolution of rejected invoices, payment discrepancies, short payments, and other billing or collection issues.
• Collaborate with Finance and Information Technology to optimize Aderant, improve reporting, streamline workflows, and support system enhancements.
• Identify process improvement and automation opportunities to increase productivity, improve accuracy, and strengthen the revenue cycle.
• Prepare and analyze billing, collections, and accounts receivable reports to identify trends, monitor performance, and support financial planning and decision-making.
• Establish priorities, allocate resources, and manage team workloads to meet deadlines and service expectations.
• Maintain effective working relationships with attorneys, firm leadership, clients, and administrative professionals to support the firm's financial objectives.
• Maintain confidentiality when handling sensitive financial, client, and firm information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager