Billing & Collections Specialist

Foundant + smartsimple

1d

About The Position

The Billing & Collections Specialist reviews and invoices approved sales orders in NetSuite, applies incoming client payments, and manages billing disputes, short-pays, unapplied cash, and past-due accounts. The role involves contacting customers to secure payment commitments, monitoring AR aging, documenting collection activity, escalating high-risk accounts, and supporting month-end reconciliation. The specialist also partners with Sales and Customer Success to identify correct billing contacts and completes other related projects as directed by the Billing & Collections Manager and/or Global Controller.

Foundant describes its work as supporting not-for-profits, community foundations, and corporations, with a focus on innovation and positive impact. The company highlights flexible PTO, professional development, cross-team collaboration, internal mobility, autonomy, employee recognition, and an equal-opportunity workplace. It also provides interview and employment accommodations upon request.

Requirements

• At least 3 years of accounts receivable, collections, or billing experience, including SaaS or subscription billing.
• Experience with an ERP system such as NetSuite, Sage Intacct, or Great Plains.
• A track record of identifying the root cause of recurring billing or collections problems and fixing them.
• Strong written and verbal communication skills, including comfort having firm but professional conversations about overdue balances.
• Strong attention to detail and accuracy with numbers.
• Intermediate Excel skills, such as lookups and pivot tables.
• Ability to manage a high volume of accounts (hundreds per month) and shifting priorities.
• High school diploma or equivalent.

Nice To Haves

• Experience with NetSuite.
• Experience with Salesforce.
• Experience with collections automation or payment portal tools.

Responsibilities

• Review and invoice all approved sales orders in NetSuite accurately and on schedule.
• Apply incoming client payments promptly and accurately.
• Research and resolve billing disputes, short-pays, and unapplied cash, working with internal teams as needed.
• Contact customers by phone and email to collect past-due balances and secure payment commitments.
• Own past-due accounts through resolution or escalation, reviewing AR aging daily and prioritizing by balance, age, and risk.
• Document collection activity and customer communications in the AR ticketing system.
• Escalate high-risk accounts, including accounts nearing suspension under the collections policy, to the Billing & Collections Manager with a summary and recommendation.
• Support month-end close by reconciling AR aging to the trial balance.
• Work with Sales and Customer Success to find the correct billing contact when invoices are not reaching the customer.
• Perform other role-related ad hoc tasks and projects as directed by the Billing & Collections Manager and/or Global Controller.

Benefits

• Competitive salary and benefits.
• Tuition and lifestyle reimbursements.
• Mindfulness and fitness initiatives.
• Flexible PTO policy.
• Professional and personal development opportunities.
• Cross-team collaboration and exposure to diverse ideas, expertise, and projects.
• Internal mobility and career growth opportunities.
• Autonomy and responsibility.
• Employee recognition.
• Interview and employment accommodations available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED