Medicare Field Sales- Grand Rapids

Humana•Grand Rapids, MI

3d•Remote

About The Position

Humana is hiring a Medicare Field Sales Agent to serve the Grand Rapids territory. This field-based role requires residence in the designated local territory and involves educating individuals about Humana Medicare Advantage plans and additional offerings, including Life, Dental, Vision, and Prescription coverage. The agent builds face-to-face relationships through grassroots marketing, community events, and in-home visits, while generating sales and expanding Humana’s presence in the market. The role is part of a collaborative team of 8–12 agents and reports to the Senior Manager, MarketPoint Sales, with guidance from a Regional Director. Agents use company-issued iPads and digital platforms for consultations, enrollments, documentation, CRM updates, and follow-up. Appointments and events may take place at night or on weekends, so schedule flexibility is essential. The first five weeks of employment and attendance are mandatory for training. Humana pays for insurance training and licensing fees during its licensing program and provides virtual and in-market training. During training, agents receive a base salary and monthly guarantee. The position is described as remote with occasional travel to Humana offices for training or meetings, while the role itself is field-based and requires living in the designated territory. Home or hybrid home/office employees must have internet service with at least 25 Mbps download and 10 Mbps upload and work in a dedicated space that protects member PHI/HIPAA information. Compensation is listed as $31,800–$123,800 per year, including base pay and targeted commission pay; actual earnings vary by location and performance.

Requirements

Active health insurance license, or ability to obtain one before the start date unless selected for an approved unlicensed foundation hiring class.
Reside in the designated local territory.
Be comfortable with daily face-to-face interactions in prospective members’ homes, at community events, and through community engagement.
Valid state driver's license and proof of personal vehicle liability insurance meeting at least 25/25/10 coverage limits or higher if required by the state.
Demonstrated ability to use an iPad, mobile applications, and web-based systems in a customer-facing environment.
Comfort navigating multiple technology platforms simultaneously, including enrollment tools, CRM systems, email, and virtual communication tools.
Attend the first five weeks of employment and training; attendance is mandatory.
Maintain the required internet service and a dedicated, interruption-free workspace if working from home or a hybrid home/office arrangement.

Nice To Haves

Active Life and Variable Annuity Insurance License.
Background in selling Medicare products.
Experience in public speaking or delivering presentations to groups.
Background supporting Value Based Care organizations.
Familiarity with Salesforce or similar CRMs.
Associate or bachelor’s degree.
Fluency in English and an additional language, including speaking, reading, and writing.

Responsibilities

Build trust and educate individuals about Humana Medicare Advantage plans and additional Life, Dental, Vision, and Prescription coverage.
Create face-to-face connections through grassroots marketing, community events, and in-home visits.
Generate sales, meet performance goals, and expand Humana’s presence in the market by building community relationships.
Use company-issued iPads and digital platforms for consultations, enrollments, documentation, CRM updates, and follow-up.
Navigate multiple technology platforms while providing customer service in face-to-face settings.