Medical Virtual Assistant - Patient Access & Intake Operations [Remote]

Legion Health • Austin, TX

12d • $5 - $15 • Remote

About The Position

Legion Health is a full-stack AI-native psychiatry network dedicated to providing fast, affordable, and effective mental health care at scale. Our clinicians provide care directly to patients, and AI agents automate key operational aspects like scheduling, risk analysis, billing, and patient coordination. We aim to create a 10X better patient experience through higher quality, lower cost, and increased scalability. We are seeking a detail-oriented, healthcare-fluent Virtual Assistant with excellent communication skills to support patients through the initial stages of their care journey. This role involves managing patient interactions via phone, messaging, scheduling, documentation, and internal coordination to ensure patients are contacted promptly, informed clearly, routed correctly, and supported warmly before their first visit. A strong emphasis is placed on clear, warm, and accurate English communication, especially when patients are experiencing confusion, anxiety, or delays. While this is a non-clinical role, a preference is given to candidates with pharmacy, medical, nursing, or behavioral health licensure or formal clinical training outside the United States, as clinical fluency aids in understanding patient logistics and preparing them for appointments. A significant part of the role may involve supporting patients with ADHD-related intake needs, requiring comfort in learning protocols, coordinating documentation, and guiding patients within a non-clinical scope.

Requirements

• Exceptional in spoken and written English communication
• Clear, warm, and confident on patient phone calls
• Able to explain next steps simply without sounding robotic, confusing, or dismissive
• Strong at documenting patient interactions clearly so teammates know exactly what happened
• Calm and professional when patients are frustrated, worried, delayed, or stuck
• Kind, patient, and empathetic in sensitive healthcare conversations
• Highly organized and able to manage many patient conversations without losing details
• Comfortable working in a fast-paced startup environment where processes may evolve quickly
• Comfortable using tools like Slack, Dialpad, Healthie, CRMs, EHRs, or similar platforms
• Able to partner closely with clinical teams while staying within a non-clinical role
• Curious, proactive, and willing to learn the details of our care model, provider workflows, and patient access process
• 2+ years in healthcare operations, patient support, pharmacy support, medical administration, telehealth, call center, or similar work
• Strong English communication skills are required; candidates who are not comfortable with high-volume patient calls and written patient messaging will not be a fit
• This is a non-clinical operations role. You will not provide medical advice, diagnose patients, make treatment decisions, or practice under any medical or pharmacy license. Your role is to support patient logistics, documentation, coordination, and escalation so that patients receive timely and high-quality care from the appropriate clinical team.

Nice To Haves

• Strong preference for candidates who are licensed or trained healthcare professionals outside the U.S., such as pharmacists, physicians, nurses, medical technologists, psychologists, or other healthcare professionals
• Pharmacy experience is especially valuable, including familiarity with prescriptions, refills, prior authorizations, controlled substance workflows, or medication-related patient questions
• Familiarity with behavioral health, psychiatry, ADHD care, telehealth, insurance, scheduling, referrals, or clinical documentation is highly preferred
• Experience supporting U.S.-based patients or U.S. healthcare workflows is a plus

Responsibilities

• Respond to new patient leads and booked patients quickly across phone, messaging, and internal systems
• Communicate with patients clearly, warmly, and professionally in both spoken and written English
• Provide a warm, professional patient welcome and help patients understand what to expect before their first appointment
• Explain next steps simply and accurately, especially when patients are confused, anxious, or missing required items
• Support appointment scheduling, rescheduling, intake completion, paperwork follow-up, and onboarding tasks
• Monitor patients who may have missing paperwork, insurance issues, pharmacy-related questions, documentation needs, or other blockers before care
• Help manage patient access workflows across self-serve signups, referrals, Zocdoc leads, and other inbound sources
• Support ADHD-related patient preparation, including helping patients understand required logistics, documentation, ROI steps, and appointment expectations
• Track and escalate patient concerns, refill or prescription coordination needs, prior authorization issues, and clinical questions to the appropriate team
• Accurately document patient interactions so that teammates and clinicians have clear context
• Follow scripts and SOPs while also noticing where workflows can be improved
• Help reduce delays in patient outreach by maintaining strong response times and consistent follow-through
• Identify recurring patient issues and share feedback with operations, product, and clinical teams
• Maintain a reliable, high-speed internet connection for smooth phone and messaging work
• Always aim to deliver the best possible experience for patients and families

Benefits

• Hourly Compensation: $5-$15 per hour, depending on experience
• Work Hours: 1:00 PM to 9:30 PM Central Time
• Work Setup: Fully Remote
• Impact: Work on something that truly matters to patients and families while helping build a faster, more scalable mental health care system

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed