Patient Access Assistant - Medical

NORTHWEST HEALTH SERVICES INC•St. Joseph, MO

6d•Onsite

About The Position

The Patient Access Assistant works at Family Medicine Associates in St. Joseph, Missouri, supporting patients and clinic operations. The role includes greeting patients and visitors, collecting and reconciling payments, assisting with billing and sliding fee questions, maintaining accurate patient records, and completing check-in and check-out tasks. The assistant also handles appointment-related calls, helps coordinate interpreters, scans and files documents, and follows NHS policies and HIPAA requirements. The position requires tact, effective communication, accuracy, and the ability to perform duties in high-demand situations.

Requirements

High school diploma or equivalent.
Valid driver's license and proof of insurance for a personal vehicle used for business.
Basic computer skills and computer knowledge.
Light typing skills, with accuracy, proficiency, and efficiency.
Ability to read and interpret instructions provided orally or in writing.
Ability to communicate effectively and respond to questions from patients and others encountered during employment.
Tact, patience, and good communication skills when dealing with patients, coworkers, and the public.
Ability to understand basic medical terminology.
Ability to perform job requirements in high-demand situations.
Ability to talk, see, hear, write, stand, walk, and kneel.
Ability to maintain confidentiality and a professional appearance and demeanor.

Responsibilities

Work cooperatively with NHS providers, supervisors, and personnel to support NHS goals and comply with governing body requirements and internal policies and procedures.
Treat patients, coworkers, management, customers, vendors, and visitors respectfully.
Attend weekly team huddles under the guidance of the clinic manager or designee.
Greet patients and visitors pleasantly and effectively.
Collect co-pays and other payments at the time of service and issue receipts as needed.
Make reminder calls the day before scheduled visits and follow-up calls for no-shows.
Balance and maintain payment logs, reconcile daily cash, and copy received checks daily.
Assist patients with billing and sliding fee questions and establish payment arrangements when appropriate.
Review medical charts before visits for current treatment consent, insurance card copies, and assignment forms.
Ensure patient information is current, including scanning insurance, Medicare, or Medicaid cards; updating and scanning patient information sheets annually; and ensuring chart information matches computer records according to policy.
Complete check-out procedures and daily batch management as assigned.
Inform and assist patients with the Sliding Fee Scale Program, calculate and approve applications, and enter sliding fee information accurately in the computer.
Scan documents and assist with locating and filing reports.
Keep the work area neat and organized.
Maintain patient confidentiality and comply with HIPAA requirements.
Answer and screen appointment-related calls according to established procedures, schedule interpreters, and direct calls to appropriate staff.
Perform related work and other duties as required by the supervisor.