Patient Access Medical Assistant - Endoscopy

Geisinger • Wilkes-Barre, PA

18h • Onsite

About The Position

The Patient Access Medical Assistant provides front-line support to the clinic and direct patient care activities according to clinic needs. The role coordinates and performs front-line office activities, greets and registers patients, supports check-out, and schedules future appointments.

The position provides patient care as directed by a licensed nurse and within the medical assistant scope of practice. It assists providers with minor procedures, gathers and prepares supplies, documents patient information in the electronic medical record, reinforces care instructions, collects and prepares lab specimens, and reports patient concerns and safety issues. The role also maintains supplies and equipment, prepares exam rooms, and performs high-level disinfection or sterilization according to policy.

Patient access duties include checking in patients, verifying demographics and insurance, monitoring wait times, assisting with referrals and pre-certifications, collecting applicable patient payments, processing messages, and scheduling follow-up services. Work is typically performed in a clinical environment, with compliance with job-specific obligations and organizational policies required.

Requirements

• High school diploma or equivalent (GED).
• Basic Life Support certification within six months of hire.
• Communication, customer service, multitasking, and teamwork skills.

Nice To Haves

• At least one year of related work experience.

Responsibilities

• Provide patient care as directed by a licensed nurse and within the medical assistant scope of practice.
• Assist providers with minor procedures by setting up, gathering supplies and equipment, and applying aseptic dressings.
• Obtain and accurately document patient information using the electronic medical record rooming tool.
• Reinforce patient instructions to support understanding and adherence to treatment and the plan of care.
• Collect and prepare laboratory specimens and complete related paperwork and documentation.
• Report patient concerns and questions to the appropriate care team member and follow through as directed.
• Immediately report patient safety incidents, complaints, serious events, and environmental hazards to a supervisor.
• Access non-controlled medication storage and supply areas and transport non-controlled medications as needed.
• Inventory and order supplies, remove expired items, and maintain adequate supplies and equipment in rooms.
• Clean and inspect equipment and prepare exam rooms between patients.
• Perform high-level disinfection or sterilization according to policy and procedure.
• Check patients in for appointments and accurately verify demographics.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
• Assist with referrals and pre-certifications at the time of encounter.
• Read and interpret insurance responses and assign primary, secondary, and tertiary insurance appropriately.
• Provide required disclosure and privacy information, obtain legal and financial signatures, notify patients or guarantors of anticipated financial responsibility, and collect payments as applicable.
• Schedule necessary follow-up appointments and specialty or ancillary services when possible.
• Process messages related to appointments, referrals, prescriptions, and complaints from patients or physicians.

Benefits

• Health, dental, and vision benefits starting on day one.
• Three medical plan choices, including an expanded network for out-of-area employees and dependents.
• Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
• Company-paid life insurance and short- and long-term disability coverage.
• 401(k) plan with automatic Geisinger contributions.
• Paid time off plan with accrual.
• Tuition reimbursement up to $5,000 per calendar year.
• MyHealth Rewards wellness program with a financial incentive.
• Adoption and fertility assistance, parental leave pay, military leave pay, and discounted backup care through Care.com.
• Employee Assistance Program with childcare, eldercare, and pet-care referrals; legal guidance; mental health visits; work-life support; and digital self-help tools.
• Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
• $1,500 sign-on bonus paid over one year, subject to stipulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED