Medical & Surgery Scheduling Assistant | Ortho Clinic

Hillsdale Hospital•Hillsdale, MI

21h

About The Position

The Medical & Surgery Scheduling Assistant supports an orthopedic clinic by coordinating patient visits, surgery and testing schedules, insurance verification, and authorizations. The role communicates with physicians, patients, and other healthcare team members while maintaining accurate and timely medical record documentation. The schedule is 40 hours per week, 8:00 a.m. to 4:30 p.m., Monday through Friday. Hillsdale Hospital describes its mission as excellence in healthcare community service, continued improvement, and respect for human life. It serves the local community through compassionate, skilled care in a clean, safe, healing environment. The hospital identifies itself as a Detroit Free Press Top Workplace and a USA Today Top Workplace, and is an equal opportunity employer.

Requirements

High school diploma or equivalent from an accredited institution.
CNA, CMA, RMA, CCMA, LPN, or similar clinical certification.
Computer skills in word processing, data spreadsheets, and data presentation.
Ability to multitask.
Positive attitude and service-driven mentality toward patients and coworkers.
Ability to work as a team player.

Nice To Haves

Knowledge of insurance verification and authorization processing.

Responsibilities

Communicate professionally and effectively with physicians, patients, and other members of the healthcare team.
Manage time effectively to ensure insurance authorizations are obtained in a timely manner.
Maintain accurate and timely medical record documentation using proper format and language.
Schedule patient visits according to provider-established criteria, patient needs, and urgency.
Schedule patient testing, lab tests, medical clearances, physical therapy, and first post-operative visits.
Obtain precertification, preauthorization, or reference numbers from insurers before surgeries, procedures, and tests, using online applications or telephone contact.
Update and verify insurance coverage for surgeries, procedures, and testing.
Provide timely notification of services that are not covered.
Assist with ordering and stocking supplies.