Medical & Surgery Scheduling Assistant | Ortho Clinic

Hillsdale Hospital•Hillsdale Township, MI

About The Position

The Medical & Surgery Scheduling Assistant supports an orthopedic clinic by coordinating patient appointments, testing, insurance authorization, and related administrative tasks. The role works 40 hours per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m. The assistant communicates with physicians, patients, and other healthcare team members; schedules visits and services according to provider criteria and patient urgency; maintains accurate and timely medical records; verifies insurance coverage; and assists with supply ordering and stocking. Hillsdale Hospital describes its mission as excellence in healthcare community service, continued improvement, and respect for human life. It serves local health needs through compassionate, skilled care in a clean, safe, healing environment. The hospital is identified as a Detroit Free Press and USA Today Top Workplace and is an equal opportunity employer.

Requirements

High school diploma or equivalent from an accredited institution.
CNA, CMA, RMA, CCMA, LPN, or similar clinical certification.
Computer skills in word processing, data spreadsheets, and data presentation.
Ability to multitask.
Positive attitude and service-driven approach toward patients and coworkers.
Ability to work as a team player.

Nice To Haves

Knowledge of insurance verification and authorization processing.

Responsibilities

Maintain a professional approach and communicate effectively with physicians, patients, and other members of the healthcare team.
Manage time effectively to ensure insurance authorizations are obtained in a timely manner.
Ensure medical record documentation is accurate and timely and uses proper format and language.
Take primary responsibility for scheduling patient visits according to provider-established criteria, patient needs, and urgency.
Schedule patient testing, laboratory tests, medical clearances, physical therapy, and first post-operative visits.
Obtain precertification, preauthorization, or reference numbers from insurance companies before surgery for each procedure and test, using online applications or telephone contact.
Update and verify insurance coverage for surgeries, procedures, and testing, and provide timely notification of non-covered services.
Assist with ordering and stocking supplies.