Registered nurse or Licensed Practical Nurse or Certified Medical Assistant or Paramedic

Lmmc•Bettendorf, IA

About The Position

The Medical Support Specialist (MSS) provides safe, efficient, patient-centered clinical support at Limitless Male Medical. The role supports accurate clinical care and a seamless patient experience through compassionate interactions, reliable documentation, and collaboration with the care team. The position requires flexibility, adaptability, and a team-first approach, with duties performed within the scope of the employee’s training and licensure. The MSS assists patients throughout their clinic visits, performs clinical tasks as directed by the Provider, supports patient communication and follow-up understanding, maintains accurate records, and helps keep clinic operations running smoothly. Team members may also assist with administrative or other clinic tasks as needed to support patient care and clinic flow.

Requirements

Relevant certification in Certified Medical Assisting, nursing, or paramedicine, as required by state regulations.
Ability to multitask and work efficiently in a fast-paced environment.
Compassionate and professional patient-interaction and customer-service skills.
Ability to think quickly and resolve patient concerns.
Strong clinical and interpersonal skills.
Attention to detail and commitment to accuracy.

Responsibilities

Assist patients to exam rooms and obtain accurate vital signs.
Perform treatments and administer medications as directed by the Provider.
Assist with procedures, including lab work and specialty treatments.
Support patient check-in, check-out, and scheduling as needed to maintain clinic flow.
Assist with front-office or administrative tasks when clinic demand requires.
Build rapport with patients and provide reassurance during interactions.
Clearly explain procedures and next steps, and provide high-level education about treatment processes and general expectations within scope.
Reinforce patient understanding of their care journey and appropriately support follow-up questions.
Help maintain a comfortable, respectful, and professional environment; engage with patients about their experience and support continuity of care.
Ensure accurate, timely charting and documentation.
Follow protocols for medication administration and lab processing, and comply with clinical standards and safety practices.
Support efficient patient flow and minimize wait times.
Collaborate with Providers, PRCs, and PEMs to deliver seamless care.
Assist with clinic readiness, stocking, and organization.
Support other roles and cross-functional tasks within the scope of training and licensure to maintain patient flow and team success.
Take responsibility for patient interactions and clinical tasks, communicate clearly, and contribute to a collaborative, patient-first environment.