About The Position

The Medical Support Specialist (MSS) provides safe, efficient, patient-centered clinical support and helps ensure a seamless patient experience. The role requires flexibility, adaptability, and a team-first mindset, with clinical tasks performed within the scope of training and licensure. Team members are expected to support clinic operations and patient needs as they arise. The MSS contributes to the Limitless Way patient experience through accurate clinical execution, compassionate communication, and collaboration with the care team. The position supports patient care, clinical documentation, clinic flow, and related administrative needs. This job description is not exhaustive and may be adjusted as business needs evolve.

Requirements

  • Medical Assistant certification or nursing licensure, as applicable under state requirements, in good standing.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Compassionate and professional patient-interaction skills.
  • Ability to think quickly and resolve patient concerns.
  • Strong clinical and interpersonal skills.
  • Attention to detail and commitment to accuracy.

Responsibilities

  • Assist patients to exam rooms and obtain accurate vital signs.
  • Perform treatments and administer medications as directed by the Provider.
  • Assist with procedures, including lab work and specialty treatment.
  • Assist with patient check-in, check-out, and scheduling as needed to maintain clinic flow.
  • Support front-office or administrative tasks when clinic demand requires.
  • Build rapport with patients and provide reassurance during interactions.
  • Communicate clearly about procedures and next steps, and support a comfortable, respectful, professional environment.
  • Educate patients at a high level on treatment processes, next steps, and general expectations within scope; reinforce understanding of their care journey and appropriately support follow-up questions.
  • Engage with patients regarding their experience and support continuity of care.
  • Ensure accurate and timely charting and documentation.
  • Follow protocols for medication administration and lab processing, and maintain compliance with clinical standards and safety practices.
  • Support efficient patient flow and minimize wait times.
  • Collaborate with Providers, PRCs, and PEMs to deliver seamless care.
  • Assist with clinic readiness, stocking, and organization.
  • Support other roles and cross-functional tasks as needed, within the scope of training and licensure, to maintain patient flow and clinic efficiency.
  • Contribute to a collaborative, team-first environment and take responsibility for patient interactions and clinical tasks.
  • Communicate clearly and support patients with confidence and professionalism.
  • Maintain a positive, patient-first mindset in a fast-paced environment.

Benefits

  • Competitive salaries and benefits.
  • Opportunities for growth and development.
  • PTO accrual.
  • Health, vision, and dental coverage available, with HSA and FSA options.
  • Employee appreciation and recognition.
  • 401(k) option.
  • Limitless Male clothing discounts.
  • Company-paid LTD and employee life insurance.
  • Employee discounts on treatments, supplements, and products.
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