Certified Medical Assistant or Licensed Practical Nurse or Registered Nurse

Limitless Male•Dakota Dunes, SD

About The Position

The Medical Support Specialist (MSS) provides safe, efficient, patient-centered clinical support at Limitless Male Medical, a men’s health optimization clinic. The role supports accurate clinical care and a seamless patient experience through compassionate interactions, clinical execution, and collaboration with the care team. Team members are expected to adapt to clinic needs and support operations within the scope of their training and licensure. The MSS assists with patient care, treatments, medication administration as directed by a Provider, procedures, lab work, documentation, and clinic flow. The role also includes patient communication and education within scope, scheduling and administrative support when needed, and maintaining a prepared, organized clinical environment. The position requires a patient-first, team-oriented approach in a fast-paced setting.

Requirements

Medical Assistant certification or nursing licensure in good standing, as required by state requirements.
Ability to work efficiently in a fast-paced environment and multitask.
Compassionate, professional patient-interaction and customer-service skills.
Ability to think quickly and resolve patient concerns.
Strong clinical and interpersonal skills.
Attention to detail and commitment to accuracy.

Responsibilities

Assist patients to exam rooms and obtain accurate vital signs.
Perform treatments and administer medications as directed by the Provider.
Assist with procedures, including lab work and specialty treatment.
Assist with patient check-in, check-out, and scheduling as needed to maintain clinic flow.
Support front-office or administrative tasks when clinic demand requires.
Build rapport with patients and provide reassurance during interactions.
Communicate clearly about procedures and next steps, and support a comfortable, respectful, professional environment.
Educate patients at a high level on treatment processes, next steps, and general expectations within scope; reinforce understanding and support follow-up questions appropriately.
Engage with patients regarding their experience and support continuity of care.
Complete accurate, timely charting and documentation.
Follow protocols for medication administration and lab processing, and maintain compliance with clinical standards and safety practices.
Support efficient patient flow and minimize wait times.
Collaborate with Providers, PRCs, and PEMs for seamless care delivery.
Assist with clinic readiness, stocking, and organization.
Step in to support other roles and cross-functional tasks, within scope of training and licensure, to maintain patient flow and team success.
Take responsibility for patient interactions and clinical tasks; communicate clearly and work collaboratively in a positive, patient-first manner.