Certified Medical Assistant or Licensed Practical Nurse or Registered Nurse

Lmmc•Dakota Dunes, SD

About The Position

The Medical Support Specialist (MSS) provides safe, efficient, patient-centered clinical support and helps ensure a seamless patient experience. The role reinforces patient confidence, supports clinical accuracy, and collaborates with the care team through accurate clinical execution and compassionate care. Flexibility, adaptability, and a team-first mindset are essential. Team members support clinic operations and patient needs as they arise, within the scope of their role, training, and licensure. The MSS supports patient care, communication, documentation, clinic flow, and team operations. The role includes clinical tasks such as obtaining vitals, assisting with procedures, and administering medications as directed by a Provider, as well as supporting check-in, check-out, scheduling, clinic readiness, and other tasks needed to maintain efficient operations. Patient interactions should be respectful, reassuring, and professional, with patient education limited to the employee’s scope.

Requirements

Medical Assistant certification or nursing licensure, as required by state regulations, in good standing.
Ability to multitask and work efficiently in a fast-paced environment.
Ability to provide compassionate and professional patient interactions.
Ability to think quickly and resolve patient concerns.
Strong clinical and interpersonal skills.
Attention to detail and commitment to accuracy.

Responsibilities

Assist patients to exam rooms and obtain accurate vital signs.
Perform treatments and administer medications as directed by the Provider.
Assist with procedures, including lab work and specialty treatment.
Assist with patient check-in, check-out, and scheduling as needed to maintain clinic flow.
Support front-office or administrative tasks when clinic demand requires.
Build rapport with patients and provide reassurance during interactions.
Communicate clearly about procedures and next steps, and support a comfortable, respectful, professional environment.
Educate patients at a high level about treatment processes, next steps, and general expectations within scope.
Reinforce patient understanding of their care journey and appropriately support follow-up questions.
Engage with patients about their experience and support continuity of care.
Ensure accurate and timely charting and documentation.
Follow protocols for medication administration and lab processing.
Maintain compliance with clinical standards and safety practices.
Support efficient patient flow and minimize wait times.
Collaborate with Providers, PRCs, and PEMs to deliver seamless care.
Assist with clinic readiness, stocking, and organization.
Support other roles and cross-functional tasks as needed, within scope of training and licensure.
Contribute to a collaborative, team-first environment and support clinic operations as needed.