Medical Support Assistant (OA)

Military Treatment Facilities under DHA • Bethesda, MD

1d • Onsite

About The Position

A typical work day is 8 hours, Monday through Friday. The applicant should expect a variety of responsibilities which require clear and complete communication with customers, and balancing of phone and in-person needs. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 3 security investigation or access for the duration of employment.
• A background investigation and credit check are required.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• This position requires the incumbent to have tuberculosis testing.
• Immunization screening is required.
• Hepatitis B immunization is required for all positions with direct patient contact.
• Applicants may be required to show proof of other immunizations depending on the type of position.
• US Citizens
• One year of specialized experience which includes performing clerical and/or receptionist duties; entering information into an automated system; providing customer service to patients and/or customers.
• Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
• A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest.
• Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.

Nice To Haves

• Show proof of other immunizations depending on the type of position.

Responsibilities

• Maintain and monitor patient appointment schedules for the clinic/practice.
• Enter and retrieve patient information in a manner that efficiently supports direct patient care by the clinic's staff providers.
• Manage electronic records and files/intake sheets.
• Contribute to patient management, customer service, and teamwork by interacting with patients and staff in a professional manner.
• Maintain all patients' records, both electronic and paper, according to regulations.
• Perform clerical duties inherent to the in-processing (reception/admission) and out processing (transition/discharge) of patients, families/caregivers and guests.
• Monitor quantity of forms and supplies at workstation, requesting additional supplies when needed.
• Inform supervisor of anticipated problems and provide solutions.
• Complete end of the day reconciliation and reconcile inpatient appointments for assigned providers.
• Demonstrate appropriate knowledge of clinic and business operations and processes, with the ability to solve problems when appropriate.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Learn more about federal benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree