Medical Support Assistant (Patient Registration)

Indian Health Service • Wewoka, OK

12d • Onsite

About The Position

Located at Wewoka Indian Health Center, the Medical Support Assistant (Patient Registration) provides patient registration and eligibility services. The position works directly with patients to obtain, verify, and process demographic and third-party resource information, maintain accurate patient information, and deliver customer service in support of patient care.

The role includes interviewing patients, determining eligibility for healthcare services and Purchased/Referred Care, providing administrative and patient support, maintaining medical records, and supporting revenue-cycle and third-party resource activities for billing and reimbursement. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Requirements

• For GS-04, qualify through at least one year of general experience, two years of education above high school, or a combination of qualifying education and experience.
• For GS-05, qualify through at least one year of specialized experience equivalent to the lower federal grade level, four years of education above high school, or a qualifying combination of education and experience.
• For GS-06, have at least one year of specialized experience equivalent to the lower federal grade level. Examples include independently interviewing patients and verifying registration information, applying policies to determine healthcare eligibility, maintaining and correcting electronic patient records, verifying insurance, resolving registration or billing discrepancies, and assisting other staff with registration activities.
• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Selectees may be subject to a probationary period; ESEP appointees typically serve a two-year trial period.
• The position requires successful completion of E-Verify and a federal background investigation. Applicants must complete required background forms within five calendar days of issuance and present two valid forms of identification before appointment; a state-issued ID or driver's license must be REAL ID-compliant.
• Employees working permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy, subject to any available exemption process.
• Federal competitive-service merit-promotion candidates must meet time-in-grade requirements, including one year at the next lower grade. Time-in-grade provisions do not apply under ESEP.
• All qualification requirements must be met within 30 days of the announcement closing date.
• If substituting education for experience, provide transcripts or a course list; official transcripts are required from selectees. Education must be from an appropriately accredited institution. Foreign education requires a Certificate of Foreign Equivalency.
• A minimum six-month service agreement is required if a recruitment or relocation incentive is authorized.

Responsibilities

• Interview patients to obtain, verify, and update patient registration information.
• Determine patient eligibility for healthcare services and establish Purchased/Referred Care eligibility status.
• Receive patients and visitors; answer and route telephone calls; respond to medical, personnel, and administrative inquiries; and schedule and/or check in patients for appointments.
• Create and maintain the disposition of medical records in accordance with established procedures, reviewing records for completeness and accuracy.
• Perform assigned responsibilities supporting revenue-cycle and third-party resource activities for billing and reimbursement purposes.

Benefits

• Federal annual leave accrual of 4, 6, or 8 hours per pay period based on years of federal service.
• IHS may credit newly appointed federal employees for directly related prior non-federal experience or active-duty uniformed military service when determining annual leave accrual.
• Recruitment or relocation incentives may be authorized.
• A total compensation package is referenced, but specific additional benefits are not detailed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed