Medical Support Assistant (Patient Registration)

Indian Health Service • Wewoka, OK

13d • Onsite

About The Position

Located at Wewoka Indian Health Center, the Medical Support Assistant (Patient Registration) provides registration and eligibility services by working directly with patients to obtain, verify, and process demographic and third-party resource information. The position helps maintain accurate patient information and provides customer service in support of patient care.

The role supports patient registration, Purchased/Referred Care eligibility determinations, medical-record maintenance, appointment scheduling, and revenue-cycle and third-party resource activities related to billing and reimbursement. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Requirements

• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Successfully pass the E-Verify employment verification check.
• Successfully complete a federal background investigation; complete required background investigation forms within five calendar days of issuance.
• Present two valid forms of identification before appointment; a state-issued ID or driver's license must be REAL ID-compliant.
• Comply with the IHS Employee Immunization Policy for vaccine-preventable diseases when duties require work in an IHS healthcare facility; exemption requests may be available under the policy and facility guidance.
• Meet the qualification requirements within 30 days of the announcement closing date.
• For GS-04 qualification, demonstrate one year of general experience, or two years of qualifying education above high school, or a qualifying combination of education and experience.
• For GS-05 qualification, demonstrate one year of specialized experience equivalent to the lower grade level, or four years of qualifying education above high school, or a qualifying combination of education and experience.
• For GS-06 qualification, demonstrate one year of specialized experience equivalent to the lower grade level. Examples include independently interviewing patients and verifying demographic, eligibility, and third-party resource information; applying established policies to determine healthcare eligibility; maintaining and correcting electronic patient records; verifying insurance; resolving registration, eligibility, record, or billing discrepancies; and assisting other staff with registration activities.
• Clearly identify duties and responsibilities for each position held and total hours worked per week in the resume.
• If using education to qualify, provide transcripts or course information; foreign education requires a Certificate of Foreign Equivalency with transcripts.

Nice To Haves

• Recruitment or relocation incentives may be authorized, with a required service agreement.
• Newly appointed federal employees may be offered credit for directly related previous non-federal experience or active-duty uniformed military service when determining annual-leave accrual.

Responsibilities

• Interview patients to obtain, verify, and update accurate patient registration information.
• Determine patient eligibility for healthcare services and establish Purchased/Referred Care eligibility status.
• Receive patients and visitors; answer and route telephone calls; respond to medical, personnel, and administrative inquiries; and schedule and/or check in patients for appointments.
• Create and maintain the disposition of medical records in accordance with established procedures, reviewing records for completeness and accuracy.
• Perform assigned responsibilities supporting revenue-cycle and third-party resource activities for billing and reimbursement purposes.

Benefits

• Federal employee benefits package; eligibility depends on position type and whether employment is full-time, part-time, or intermittent.
• Federal annual leave accrual based on years of federal service.
• Recruitment or relocation incentives may be authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED