Patient Registration Assistant

UK St. Claire

About The Position

The Patient Registration Assistant collects and enters patient demographic and insurance information, greets and assists customers, schedules appointments, and completes accurate patient registration. The position coordinates admission activities and supports exceptional service quality. It also supports office operations with clerical and administrative duties while complying with privacy and organizational protocols. The role is in the Pediatrics Primary Care department at 716 W. Main St., Morehead, Kentucky, and works a day shift.

Requirements

High school diploma or equivalent experience.
0–2 years of experience in a healthcare, clinical setting, or a relevant area.
An equivalent combination of education and experience may be considered.
Experience must be paid and in the same related field; part-time and PRN experience is prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Responsibilities

Register patients according to established workflows and accurately enter demographic and insurance information for medical records and billing.
Verify health insurance and complete pre-certification when necessary.
Collect co-pays, deductibles, and out-of-pocket payments; manage daily cash activities; and ensure proper balancing, verification, and deposit.
Answer phones, schedule appointments, complete patient referrals, and process documentation in a timely and courteous manner.
Manage office correspondence and medical record documentation, and process information and medical records requests while maintaining confidentiality.
Greet and assist patients, visitors, and staff, providing accurate information and directing them to appropriate destinations.
Coordinate and schedule admissions, procedures, and bed assignments in collaboration with physicians and other departments.
Assist with employee orientation and development, review and delegate daily tasks, and provide oversight of departmental processes.
Monitor, audit, and work work queues; analyze workflows; and ensure timely and accurate data entry.
Perform other duties as assigned.