Registration Patient Support Associate

SOUTH BOSTON COMMUNITY HEALTH • Boston, MA

12d • $23 - $27 • Onsite

About The Position

The Patient Support Associate is often the first person a patient or guest interacts with when arriving at South Boston Community Health Center or calling before a visit. In this registration role, the associate helps optimize patient visits through knowledgeable, reliable, professional, and courteous service. The position ensures that patient demographic, insurance, and billing information is accurate; schedules appointments; answers incoming calls; greets patients and guests; and collects copayments. The work supports timely access to care and a positive patient experience.

The role is part of a collaborative care team and works closely with providers, medical assistants, nurses, and other team members. It is a full-time, non-exempt, on-site position in a busy community health center. The schedule may include daytime and evening hours and rotating Saturday coverage based on department needs. Team members must work at assigned SBCHC locations and rotate among registration and phone responsibilities. Reliable and punctual attendance is essential. Physical requirements are classified as minimum, and the OSHA job classification is III.

South Boston Community Health Center provides accessible, high-quality care to all patients, regardless of status or ability to pay, with an emphasis on primary and preventive care. Its work is guided by respect, commitment, diversity, competence, education, research, and cost effectiveness.

Requirements

• High school diploma or equivalent.
• Strong customer service and interpersonal communication skills, with the ability to create a welcoming experience for patients and families.
• Ability to provide knowledgeable, reliable, and courteous service in a busy healthcare environment.
• Experience or demonstrated ability to accurately enter, verify, and maintain patient demographic, insurance, and billing information in an electronic medical record.
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities while maintaining accuracy.
• Commitment to protecting confidential information and adhering to HIPAA and privacy requirements.
• Ability to work collaboratively with patients, providers, and multidisciplinary care teams.
• Commitment to equity, inclusion, and respectful service to people from diverse backgrounds.
• Ability to work at assigned SBCHC locations and rotate among registration and phone responsibilities.
• Reliable and punctual attendance.

Nice To Haves

• Associate's or bachelor's degree.
• Prior customer service, registration, scheduling, or administrative experience in a healthcare setting.
• Experience working with Epic or another electronic medical record (EMR) system.
• Bilingual or multilingual language skills that reflect and support the diverse communities served by SBCHC.
• Experience handling patient insurance verification, appointment scheduling, or front desk operations.
• Familiarity with community health centers, ambulatory care, or other patient-facing healthcare environments.

Responsibilities

• Greet patients, family members, and visitors in a friendly, professional, and attentive manner.
• Register patients in Epic and accurately update demographic, insurance, billing, and contact information.
• Verify patient identity using three patient identifiers and comply with HIPAA and confidentiality requirements.
• Assist patients with registration questions and explain office procedures and next steps.
• Maintain a welcoming, organized, and efficient front desk environment.
• Schedule, reschedule, and cancel appointments in accordance with organizational policies and clinic guidelines.
• Answer incoming calls, respond to routine inquiries, route messages, and connect patients with appropriate departments or care team members.
• Make appointment reminder calls and assist with outreach efforts as needed.
• Communicate professionally and effectively with patients, coworkers, providers, and leadership in verbal and written interactions.
• Collect patient payments, copayments, and other applicable fees during registration.
• Complete daily payment balancing and reconciliation according to established procedures.
• Maintain accurate records and documentation to support clinic operations and patient care delivery.
• Partner with providers, medical assistants, nurses, and other care team members to support a positive and efficient patient experience.
• Help address patient needs, resolve routine issues, and support department operations.
• Support additional projects, initiatives, and responsibilities as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid time off, holidays, and sick time.
• Retirement plan options.
• Professional development and training opportunities.
• Employee assistance programs.
• Other benefits in accordance with employment status and applicable union agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED