Medical Staff Services Supervisor
About The Position
The Credentialing Supervisor oversees centralized credentialing operations within the Central Verification Office of Riverside Health. Reporting directly to the Director of Medical Staff Services, this role ensures timely, accurate, and compliant processing of provider credentialing, privileging, and reappointment activities. The supervisor directly leads credentialing specialists, manages workload and productivity, enforces quality standards, and supports compliance with organizational priorities, regulatory requirements, and established timelines. The position is responsible for maintaining audit-ready files, improving workflow efficiency, and supporting operational excellence across credentialing functions.
Requirements
- Associate degree in business or healthcare administration.
- At least 2 years of administrative or credentialing experience.
- At least 1 year in a lead or supervisory role.
Nice To Haves
- Bachelor’s degree in business or healthcare administration.
- Certified Professional Credentialing Specialist (CPCS) certification from the National Association Medical Staff Services (NAMSS).
Responsibilities
- Supervise and support credentialing specialists, including workload distribution and productivity management.
- Ensure timely completion of initial, reappointment, and privileging files.
- Conduct quality reviews and audits of credentialing files and maintain accurate provider data in the CredentialStream system.
- Support onboarding and training for new staff and provide ongoing education and development.
- Manage credentialing specialists’ performance and complete annual evaluations on time.
- Process credentialing, privileging, and reappointment files as a backup when needed to support operational demands.
- Coordinate committee meeting needs, including notices, dietary needs, minutes, agendas, packet preparation, and attendance documentation.
- Prepare and update iPads for specific committees.
- Present an overview of initial application results to the appropriate physicians and committees for all Riverside Health facilities.
- Serve as a resource to, and maintain a working relationship with, members of the Unified General Medical Staff.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
