Medical Staff Services Coordinator

Conifer Health Solutions•San Ramon, CA

About The Position

The Medical Staff Services Coordinator is responsible, under the direction of the Director of Medical Staff Services, for coordinating physician and practitioner appointments and reappointments to the medical staff. The role collects, monitors, and evaluates credentialing and re-credentialing documentation for applicants, medical staff members, and allied health professionals to ensure compliance with Medical Staff Bylaws and regulatory requirements. The coordinator serves as a liaison among the Medical Staff, Administration, and Governing Board, and provides guidance on medical staff self-governance, bylaws, rules, regulations, and applicable regulatory mandates. The position also assists with Joint Commission survey preparation and medical staff education regarding accreditation standards. This part-time, day-shift position is in the Medical Staff department and includes a holiday rotation. Duties include credentialing administration, database and license tracking, budget support, proctoring oversight, committee meeting and event preparation, minute-taking, and confidential communication with physicians and other professionals.

Requirements

Associate degree in Business, Healthcare Administration, or a related field, or an equivalent combination of education and experience.
Prior experience in medical staff services or credentialing in a hospital or medical staff setting.
Excellent communication, organizational, and computer skills; sound judgment and discretion; and attention to detail.
Working and thorough knowledge of accreditation standards, federal and state regulatory requirements, and medical terminology.
Excellent data management and customer service skills.
Proficiency with standard computer and software programs, including Microsoft Word and Excel, the Internet, and medical staff data management programs.
Ability to interface with physicians and other professionals using discretion, professionalism, confidentiality, tact, and diplomacy.

Nice To Haves

CPCS (Certified Provider Credentialing Specialist) or CPMSM (Certified Professional Medical Services Management) certification.
Strong knowledge of Cerner, Epic, ECHO, and other systems used in a hospital setting.

Responsibilities

Coordinate physician and practitioner appointments and reappointments, ensuring applications comply with Medical Staff Bylaws and regulatory requirements.
Collect, monitor, evaluate, and analyze credentialing and re-credentialing information for physicians and allied health professionals, including information relevant to quality of care, behavior, competency, and requested privileges.
Investigate concerns and present findings to support recommendations through the medical staff committee approval process; research confidential information for disciplinary proceedings.
Support medical staff self-governance and provide guidance on bylaws, rules, regulations, membership, and applicable regulatory mandates.
Assist with Joint Commission survey preparation and medical staff education concerning accreditation standards.
Coordinate credentialing accurately and on time according to defined schedules; process requests for temporary privileges and arrange review and approval by the appropriate department chairperson, Chief of Staff, and Chief Executive Officer.
Support and maintain the credentialing database and other hospital-wide physician-related database systems.
Track, update, and maintain records of expiring licenses and other documents monthly.
Manage the Medical Staff budget, including drafting the annual budget, distributing funds and stipends, balancing budget reports, and preparing reports with the Secretary/Treasurer for committee review.
Monitor the proctoring process, including timely data collection, analysis, and reporting to ensure compliance with rules and regulations.
Attend selected department and committee meetings, take and compose accurate minutes, and complete meeting follow-up.
Prepare meetings by developing agendas, copying packets, distributing notices, and scheduling rooms and catering.
Interface with internal and external physicians and professionals with discretion, professionalism, confidentiality, tact, and diplomacy.
Cooperate with personnel to achieve departmental and interdepartmental objectives and maintain positive employee relations.
Follow departmental policies, procedures, objectives, safety and infection-control standards, and applicable attendance, scheduling, identification badge, dress-code, and other workplace standards.
Use effective communication methods and appropriate lines of authority; problem-solve and make independent decisions when appropriate.
Complete required hospital education by its due date and adhere to SRRMC Behavior Standards.
Protect patient information and confidentiality in accordance with federal and state regulations and hospital policies and procedures.
Perform other duties as assigned.