Medical Staff Services Coordinator - Medical Staff Services

Montage Health•Monterey, CA

About The Position

The Medical Staff Services Coordinator supports the credentialing and privileging functions of the Medical Staff Services department under the direction of the Manager of Medical Staff Services. The role helps ensure compliance with regulatory and accreditation standards, maintains accurate practitioner records, and supports medical staff governance processes. It provides professional services for credentialing and recredentialing, license and certification verification, sanctions monitoring, competency assessment, and privilege processing. The coordinator independently manages credentialing and reappointment workflows, maintains electronic files and databases, monitors expiring credentials, prepares correspondence and committee materials, and provides customer service to medical staff and internal departments. The role also assists with committee meeting preparation, audits, surveys, regulatory reviews, and process improvement while maintaining the confidentiality and accuracy of credentialing information. This is a regular, full-time position with assigned hours of 8:00 a.m. to 4:30 p.m. The pay range is $38.72 to $51.80 per hour, based on applicable years of experience. Shift differentials may apply depending on hours worked: $2.71 per hour for evening shifts and $4.06 per hour for night shifts.

Requirements

Knowledge of accreditation and regulatory requirements for credentialing and privileging.
Excellent interpersonal, problem-solving, and written and oral communication skills.
Ability to make independent decisions on significant matters using analytical skills and sound judgment.
Excellent organizational and multitasking skills.
Ability to work effectively, cooperatively, and professionally with a diverse group of faculty and staff, and to aid in training and educating existing and new staff.
Accuracy and attention to detail, with the ability to manage multiple tasks and priorities amid frequent interruptions.
Ability to work under pressure in a fast-paced environment, with strong time-management skills.
Demonstrated ability to work independently with a positive attitude.
Bachelor's degree or equivalent combination of education and experience.
CPCS (Certified Professional Credentialing Specialist), or ability to obtain it within three years of hire.

Nice To Haves

Three to five years of credentialing and privileging experience.
Strong understanding of credentialing and privileging processes.
Knowledge of hospital or clinical department policies and procedures.

Responsibilities

Coordinate credentialing and reappointment processes, including application preparation, data entry, and file assembly.
Perform primary source verification according to established procedures.
Maintain and update electronic credentialing files and databases.
Track and monitor expirables, including licenses, certifications, and insurance, to ensure continuous compliance.
Prepare standard correspondence related to credentialing and privileging.
Assist in preparing credentialing files for committee and board review.
Ensure documentation is complete, accurate, and compliant with regulatory requirements.
Provide customer service support to medical staff and internal departments.
Assist with credentialing-related committee meeting preparation, including audiovisual support, minutes support, agendas, reports, and documentation.
Perform general administrative duties and support departmental operations.
Ensure compliance with Joint Commission, CMS, and applicable state and federal regulations.
Prepare completed credentialing files for committee review and ensure they are ready for approval.
Maintain the integrity and accuracy of credentialing databases and electronic files.
Assist the Manager in supporting audits, surveys, and regulatory reviews.
Identify process improvement opportunities and support implementation.
Maintain the confidentiality of credentialing information and exercise caution and discretion when responding to inquiries and complaints.
Perform other duties as assigned.