Revive Medical Spa Director

Quad Cities Region•Davenport, IA

4d•Onsite

About The Position

Revive at The Group Med Spa in Davenport, Iowa, is seeking an experienced, motivated, results-driven Medical Spa Director to lead its team and support business growth. Revive is part of The Group Obstetrics & Gynecology Specialists, P.C., a physician-owned practice that has served the Quad Cities for nearly 50 years. The role combines oversight of daily operations with responsibility for team development, financial performance, marketing, compliance, safety, and client experience. The Director supervises personnel and operations across the spa, including providers, aestheticians, front desk, and support staff. The position oversees budgets, revenue goals, payroll, expenses, performance metrics, staffing, inventory, and facility readiness. It also develops and coordinates marketing, promotions, events, and client-retention efforts in partnership with the Marketing Director and other leaders. The position develops and maintains policies, procedures, safety protocols, and staff training in collaboration with clinical leadership. It ensures compliance with applicable requirements, including OSHA, HIPAA, state medical board, and infection control standards. The Director reviews operational, financial, and client-service information to make improvements to workflow, profitability, safety, and service quality. The posted title is Medical Spa Director; the detailed job description also refers to the position as Medical Spa Manager.

Requirements

3–5 years of experience in spa, medical spa, dermatology, or healthcare operations management.
Proven leadership skills in staff supervision, coaching, and development.
Strong working knowledge of spa services, medical aesthetics, and regulatory compliance.
Excellent communication, organizational, and interpersonal skills.
Proficiency with scheduling systems, electronic medical record (EMR) systems, inventory software, and reporting tools.
Strong business acumen and ability to manage budgets, drive sales, and analyze metrics.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammed, or scheduled instructions.

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Management, Hospitality, or a related field is preferred; relevant experience and proven leadership ability are also valued.

Responsibilities

Supervise, direct, and coordinate daily operations across spa departments and personnel, including front desk staff, medical providers, aestheticians, and support staff.
Ensure consistent delivery of high-quality services and client satisfaction.
Manage employee schedules, attendance, time-off requests, and staffing coverage during business hours.
Lead hiring, onboarding, performance evaluations, coaching, and professional development; resolve conflicts and encourage staff communication and collaboration.
Oversee the operating budget, revenue goals, payroll, and expense reporting.
Monitor key performance indicators, including sales goals, rebooking rates, treatment utilization, and retail performance.
Implement cost controls and optimize resource allocation and labor efficiency.
Identify growth opportunities and collaborate with the Executive Director and Medical Director on service offerings and pricing strategy.
Develop marketing strategies, seasonal promotions, loyalty programs, and client-retention efforts.
Work with the Marketing Director on marketing execution, digital content, online presence, social media, email campaigns, and reviews.
Coordinate events, open houses, and community outreach with the Marketing Director.
Write, implement, and revise clinical and operational policies, standard operating procedures, safety protocols, and staff guidelines.
Ensure compliance with applicable regulations and standards, including OSHA, HIPAA, state medical board, and infection control requirements.
Conduct regular audits of safety procedures, sanitation, emergency preparedness, and documentation practices.
Collaborate with the Medical Spa Clinical Coordinator on educational programs and training check-offs to maintain staff clinical competency and adherence to standards of care.
Oversee medical supplies, skincare products, retail items, and equipment; maintain inventory tracking and ordering procedures.
Ensure treatment rooms, equipment, and facilities are clean, maintained, and fully stocked.
Model excellent client service and professionalism; resolve escalated client concerns, feedback, and complaints discreetly and constructively.
Monitor and improve client satisfaction, retention, and feedback.
Review and analyze operational, financial, and client-service reports; identify trends and make data-driven improvements to workflow, profitability, safety, and service quality.
Seek feedback and implement process improvements throughout the spa.
Attend required meetings and professional development events; schedule monthly staff meetings and implement new ideas.
Maintain confidentiality of client and business information and support a positive, team-oriented, inclusive workplace.
Serve as a role model for professionalism, accountability, and leadership.
Perform other duties as assigned or required.