Medical Secretary - Hospice

Halifax Health•Port Orange, FL

12d

About The Position

The Medical Secretary performs medical secretarial and administrative duties, including typing, data entry, answering and making phone calls, taking messages, scheduling patient visits, and assisting with other tasks assigned by a supervisor or manager. The role supports timely, accurate scheduling and registration; verifies insurance coverage and benefits; collects and documents payments; and coordinates with patients, staff, clinical departments, other locations, and referring physician offices. The Medical Secretary protects the confidentiality of patient information, maintains a safe care environment, helps resolve questions and problems, and participates in department meetings and professional development.

Requirements

High school diploma or GED equivalent.
Excellent organizational and communication skills.
Ability to work at a fast pace while maintaining accuracy and attention to detail.

Nice To Haves

Prior medical office or front-desk experience.

Responsibilities

Assist with coverage for absent co-workers.
Obtain, copy, and/or scan medical records as needed.
Maintain knowledge of scheduling criteria for department procedures and use the scheduling system according to established procedures and guidelines.
Schedule patient visits promptly, ensuring appointments and related information are complete and accurate; coordinate appointments with other locations as needed.
Answer phones, provide customer service, respond to questions accurately, and follow through on problems or questions in a timely, diplomatic manner using available resources.
Communicate identified problems to appropriate supervisory personnel and participate in corrective action.
Maintain strict confidentiality when handling patient charts, records, and scheduling information.
Attend required in-service programs and departmental meetings; keep up to date on changes and updates.
Assist with data collection.
Create accounts for new patients and update accounts for previous patients in the registration system; accurately enter data.
Verify insurance coverage for scheduled patients using appropriate strategies, including phone calls and online databases, and obtain benefit information such as deductibles, co-payments, and co-insurance amounts.
Collaborate with patients, staff, clinical departments, and referring physician offices to obtain necessary information before scheduled services.
Document information obtained during pre-registration and record activity comments in charts or systems to support account completion and follow-up.
Collect self-pay balances according to department guidelines and post collections to the system.
Secure or turn over collected monies to appropriate associates and balance cash drawers before closing.
Refer patients for in-depth financial counseling when needed.
Maintain a safe environment of care and recognize and address safety hazards.
Report dissatisfied patients or family members to management or police/security if necessary.
Participate in professional development, educational in-services, and eLearning courses as offered.
Perform typing, data entry, telephone calls, message-taking, and other administrative duties assigned by a supervisor or manager.