Medical Secretary
About The Position
The Patient Care Coordinator (Medical Secretary) provides front-line administrative and patient support services for Rochester Hearing & Speech Center. The role supports patient access, scheduling, registration, insurance verification, billing readiness, and communication among patients, families, providers, and internal departments. It helps ensure compliance with HIPAA requirements, OMIG expectations, Medicaid regulations, and organizational policies and procedures while promoting an exceptional patient and family experience. This is an office-based position with weekday availability from Monday through Friday, 7:45–5:15. The employee may be required to work between the Elmwood and Greece locations and provide administrative support across RHSC locations as operational needs require.
Requirements
- High school diploma or GED required.
- Strong communication, customer service, and organizational skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Proficiency with Microsoft Office and electronic systems.
- Ability to maintain professionalism, confidentiality, sound judgment, and composure in a fast-paced healthcare environment.
- Ability to communicate professionally, demonstrate emotional maturity, exercise sound judgment, and navigate sensitive, challenging, or emotionally charged situations.
Nice To Haves
- Previous experience in a healthcare, medical office, clinic, or customer service environment.
- Experience with scheduling, insurance verification, patient registration, or electronic medical records.
Responsibilities
- Answer multi-line phones and assist patients, families, and community partners professionally and courteously.
- Schedule appointments accurately based on provider, service type, location, and appointment timing.
- Verify patient demographics, insurance coverage, referrals, authorizations, and other required documentation before services are delivered.
- Support patient registration, intake, check-in, and check-out processes.
- Collect payments and maintain accurate payment records in accordance with organizational procedures.
- Maintain accurate patient information in electronic medical record and scheduling systems.
- Support documentation and administrative requirements necessary for billing and reimbursement.
- Identify and communicate scheduling, insurance, authorization, or documentation issues that may affect patient care or billing.
- Handle mail, faxes, scanning, email correspondence, and office deliveries accurately and efficiently.
- Assist patients, families, providers, and staff with administrative questions and service coordination needs.
- Order office supplies and maintain related administrative records as assigned.
- Provide administrative support and coverage across RHSC locations as operational needs require.
- Maintain professionalism, confidentiality, accuracy, and effective communication while managing multiple priorities in a fast-paced healthcare environment.
- Assist with special projects, workflow initiatives, operational assignments, and other duties as directed by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
