Medical Secretary

TEKsystems • Baltimore, MD

8d • $20 - $24 • Onsite

About The Position

This on-site Medical Secretary role provides behind-the-scenes administrative support in a busy hospital or high-volume medical clinic. The position manages physician schedules and patient appointments, handles insurance verification and pre-authorizations, and maintains accurate medical records using Epic and other electronic medical record systems. The role supports efficient clinic operations and patient access without direct, face-to-face patient interaction.

The position is based in Baltimore, Maryland, in a back-office clinical setting. It follows a daytime schedule, typically 8:00 a.m. to 4:30 p.m. The employee uses Epic and other electronic medical record systems, phones, and standard office equipment. The dress code is business casual. This is a contract-to-hire position.

Requirements

• High school diploma.
• At least 2 years of experience in a medical front desk, medical secretary, patient access, or back-office role in a hospital or high-volume medical clinic.
• Proficiency with electronic medical record systems and medical records management.
• Strong customer service skills, especially in a healthcare setting.
• Solid understanding of medical terminology.
• Knowledge of insurance companies, coverage requirements, and pre-authorization processes.
• Experience with patient scheduling in a healthcare environment.
• Strong phone communication skills and professional telephone etiquette.
• Attention to detail when verifying insurance, documenting information, and updating medical records.
• Ability to manage multiple physician schedules and high patient volumes efficiently.
• Ability to work independently and collaborate effectively with clinical and administrative teams.
• Familiarity with healthcare workflows and coordination with hospitals and physician offices.

Nice To Haves

• Previous experience using Epic electronic medical record software.
• Experience working in a back-office, nonpatient-facing medical environment.

Responsibilities

• Support schedules and patient volumes for 34 physicians, ensuring appointments are accurately booked and coordinated.
• Use Epic and other electronic medical record systems to schedule patient appointments and update records.
• Answer incoming phone calls promptly and professionally, route calls, and provide information as needed.
• Obtain insurance pre-authorizations for surgeries, appointments, check-ups, and other procedures before patient visits.
• Contact physician offices and hospitals to request pre-operative results and other clinical information.
• Verify patient insurance coverage daily and accurately document information in medical records.
• Apply knowledge of insurance companies, coverage rules, and authorization processes to support patient access.
• Call physician clinics to obtain customer scans and other diagnostic reports needed for patient care.
• Manage and maintain medical records and documentation in accordance with established procedures.
• Provide customer service over the phone and communicate clearly with patients, providers, and other offices.
• Collaborate with clinical and administrative staff in a back-office environment to support efficient practice operations.

Benefits

• Medical, dental, and vision benefits, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Voluntary life and AD&D insurance for the employee and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED