Medical Secretary

NY United Health Services•Johnson City, NY

About The Position

The Medical Secretary at United Health Services (UHS) supports patient access and day-to-day clinic operations by organizing schedules, maintaining accurate information, and coordinating communication between patients, clinicians, and care teams. The role supports registration, insurance authorizations, medical records, billing, and other administrative activities to help provide a smooth patient experience and allow clinicians to focus on care delivery. The position is in the Emergency Department at UHS Wilson Medical Center and is scheduled for 20 hours per week on a rotational shift. Compensation is $17.05–$22.17 per hour, depending on experience. This position is not eligible for benefits. The Medical Secretary works under general supervision and exercises judgment within established procedures while carrying out assigned scheduling, billing, authorization, and record-management duties. The role collaborates with clinical, Health Information Management (HIM), and administrative teams and supports privacy, infection control, reimbursement, performance improvement, and organizational security requirements. United Health Services is a locally owned, not-for-profit healthcare system in New York’s Southern Tier. It comprises four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS has more than 6,300 employees and providers and serves approximately two-thirds of the region’s population.

Requirements

High school diploma or equivalent.
Up to 1 year of customer- or patient-facing experience directly interacting and communicating with the public.
Up to 1 year of healthcare experience in any job function.
Up to 1 year of direct experience performing the same or very similar duties in the same role or function.
Up to 1 year of technical or systems experience using specialized tools, software, or equipment required for the role.

Nice To Haves

Up to 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position.

Responsibilities

Answer multi-line phones, schedule appointments, and relay information to patients, clinicians, and other stakeholders to support timely care delivery.
Register new patients by collecting demographic information and verifying insurance information.
Obtain and track insurance authorizations for initial and ongoing therapy services.
Manage daily outpatient clinician schedules to support clinic operations and patient flow.
Prepare and maintain patient medical records before and throughout treatment episodes.
Perform daily billing activities and process co-payments.
Compile daily statistics and prepare monthly departmental reports.
Handle patient health information in accordance with HIPAA and organizational privacy standards.
Follow hospital and departmental infection control policies in daily work.
Assist with Medicare and Workers’ Compensation documentation and claims processing.
Participate in departmental and organizational performance improvement initiatives.
Complete mandatory education, compliance training, and HIPAA requirements within established timelines.
Safeguard sensitive data by following security policies, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations.
As applicable to the role, support cybersecurity and data protection requirements throughout the supplier lifecycle, including coordinating vendor risk assessments, monitoring third-party compliance, and reporting supply-chain or cybersecurity risks.
Maintain familiarity with office equipment and departmental systems and provide input on equipment needs as appropriate.
Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in daily work and interactions.
Perform responsibilities in accordance with organizational policies, procedures, and applicable regulations, and take on additional responsibilities as required by department and organizational needs.