Medical Secretary

CMPI Coastal Medical Physicians•Smithfield, RI

11d•Onsite

About The Position

The Medical Secretary assists physicians in providing high-quality patient care while delivering strong customer service to patients and the practice. Brown University Health employees are expected to model the organization's values of Compassion, Accountability, Respect, and Excellence, as well as the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The role supports daily medical-office operations, including patient communications, appointment scheduling, registration, payment collection, referral coordination, and protection of patient information. The position is located at 900 Douglas Pike, Smithfield, Rhode Island. The stated work schedule is 8 a.m. to 5 p.m., with 8 daily hours, on the day shift. Driving is not required.

Requirements

High school diploma.
Basic computer skills.
Knowledge of medical terminology.
Strong organizational skills.
Excellent communication and customer-service skills.
Sensitivity to the needs of patients and families.
Six months of experience in a medical office.

Responsibilities

Answer phones, schedule appointments, check patients in and out, and coordinate specialist appointments.
Collect patient balances, copays, and credit-card payments at the time of service.
Review lists of patients due for appointments and call to schedule them.
Verify demographic and insurance-carrier information for every patient.
Assist patients with kiosk sign-in.
Comply with OSHA and Department of Health standards.
Schedule, coordinate, and track STAT patient referrals and pre-authorizations.
Protect patients’ demographic, clinical, and financial information in accordance with Brown Health Medical Group Primary Care guidelines.
Provide superior customer service and outstanding patient care.
Attend meetings and workshops related to the position and office workflows.
Perform other miscellaneous job-related duties as assigned.