Medical Screener - Reception Technician (Customer Service)

CSL Plasma•Lincoln Park, MI

13d

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and conducts registration procedures to verify their suitability for plasma pheresis. Following Standard Operating Procedures (SOPs), the technician assists qualified donors with screening, including reviewing self-administered health histories, answering basic medical questions, referring donors to medical staff when appropriate, and performing health checks such as blood pressure, pulse, weight, and temperature. The role also includes obtaining finger-stick samples to measure hematocrit and total protein levels. After completing appropriate training, the technician may explain therapeutic products made from donated plasma and provide donors with information about screening, health tests, appointments, fees, center policies, nutrition, and other relevant topics. The technician ensures donor questions are answered promptly, accurately, and professionally. Depending on training and center needs, the role may also involve registering applicant and transfer donors, answering or routing telephone calls, monitoring donors for reactions during or after pheresis, and alerting a Group Leader or Supervisor to donor-flow issues. The technician accurately records donor data in the electronic donor information management system, understands applicable hyper-immune program procedures, maintains a clean and adequately supplied work area, and follows HSE and OSHA policies. The role requires maintaining confidentiality and may include cross-training in other areas or bilingual skills based on business needs. Other job-related duties may be assigned.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer-service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health-provider environment.
Bilingual skills may be required at the organization's discretion based on business needs.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma pheresis.
Assist qualified donors with the screening process in compliance with SOPs.
Assess donor health histories, answer basic medical questions, and refer donors to medical staff when appropriate.
Perform health screening procedures, including blood pressure, pulse, weight, and temperature checks.
Perform finger sticks to obtain samples for hematocrit and total protein measurements.
After appropriate training, educate donors about plasma-derived therapeutic products, screening, health tests, appointments, fees, center policies, nutrition, and other relevant information.
Answer donor questions promptly, accurately, and professionally.
Register applicant and transfer donors when trained and as operational needs require.
Answer telephone calls and respond to callers or transfer calls to appropriate staff.
Monitor donors for reactions during or after pheresis and notify appropriate staff.
Alert a Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand procedures associated with applicable hyper-immune programs.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.