Medical Screener - Reception Technician (Customer Service)

CSL•Warner Robins, GA

13d

About The Position

The Medical Screener - Reception Technician greets donors at the plasma collection center and completes registration and screening procedures to verify donor suitability for plasma donation. In accordance with standard operating procedures, the role assists donors with the screening process, reviews self-administered health histories, answers basic medical questions, refers donors to medical staff when appropriate, and performs health checks including blood pressure, pulse, weight, and temperature. The technician also performs finger sticks to obtain samples for hematocrit and total protein testing. After completing appropriate training, the technician may educate new donors about plasma-derived therapeutic products, the screening process and tests, appointment systems, donation fees, center policies, nutrition, and other relevant information. The role may also register applicant and transfer donors, answer or route telephone calls, monitor donors for reactions during or after pheresis, and notify appropriate staff of concerns. The position requires accurate entry of donor information into the electronic donor information management system, familiarity with applicable hyper-immune program procedures, and maintenance of a clean, adequately supplied work area. The technician follows HSE and OSHA policies, promotes safety, protects confidential information, and may be cross-trained or assigned other related duties based on business needs. Bilingual skills may be required at the organization’s discretion. Qualifications and responsibilities may vary based on local legal or educational requirements.

Requirements

High school diploma or equivalent required.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health provider environment is preferred.
Bilingual skills may be required at the organization’s discretion, based on business needs.

Responsibilities

Greet donors and perform registration procedures to verify suitability for plasma donation.
Assist qualified donors with the screening process in accordance with SOPs.
Assess donor health histories, answer basic medical questions, refer donors to medical staff when appropriate, and perform health screening procedures including blood pressure, pulse, weight, and temperature measurements.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about therapeutic products made from donated plasma, screening procedures, tests, appointment systems, fees, center policies, nutrition, and other relevant information.
Answer donor questions promptly, accurately, and professionally.
May register applicant and transfer donors after appropriate training and according to center needs.
May answer telephone calls and respond to callers or transfer calls to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand procedures associated with hyper-immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.