Medical Screener - Reception Technician (Customer Service)

CSL•Columbia, SC

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and conducts registration and screening procedures to verify donor suitability for plasma pheresis. The role follows Standard Operating Procedures (SOPs), collects health-screening measurements and finger-stick samples, records donor data, and provides accurate, professional information to donors. The position reports to the Assistant Center Manager. After appropriate training, the technician may educate new donors about therapeutic products made from donated plasma and the center’s screening process, tests, appointment system, donation fees, policies, nutrition, and other relevant information. Depending on training and operational needs, the technician may register applicant and transfer donors, answer or route telephone calls, and cross-train in other areas. The role also requires monitoring donors for possible reactions, maintaining a clean and adequately supplied work environment, following safety procedures, and protecting confidential information.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer-service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions.
Ability to understand and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform work requiring a high level of manual dexterity.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to wear Personal Protective Equipment for specific tasks or in designated areas.
Ability to work overtime and extended hours to support center operational needs.

Nice To Haves

Experience in a medical or health-provider environment.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma pheresis.
Assist qualified donors with screening in accordance with SOPs, including assessing self-administered health histories and answering basic medical questions.
Refer donors to medical staff when appropriate.
Perform health screening procedures, including measuring blood pressure, pulse, weight, and temperature.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived therapeutic products, screening procedures, health tests, appointments, donation fees, center policies, proper nutrition, and other relevant information.
Ensure donor questions are answered promptly, accurately, and professionally.
Register applicant and transfer donors when appropriately trained and as operational needs require.
Answer telephone calls and respond to callers’ questions or transfer calls to the appropriate staff member.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.