Medical Screener - Reception Technician (Customer Service)

CSL Plasma•Parma Heights, OH

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and conducts registration procedures to verify donor suitability for plasma pheresis. Following Standard Operating Procedures (SOPs), the role assists qualified donors through the screening process, including reviewing self-administered health histories, answering basic medical questions, referring donors to medical staff when appropriate, and taking blood pressure, pulse, weight, and temperature. The technician performs finger sticks to obtain samples for hematocrit and total protein testing. After completing appropriate training, the technician may explain therapeutic products made from donated plasma and provide new donors with information about screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant topics. The role may also register applicant and transfer donors, answer or route telephone calls, monitor donors for reactions during or after pheresis, and alert a Group Leader or Supervisor to donor-flow issues. The technician accurately records donor data in the electronic donor information management system, understands applicable hyper-immune program policies and procedures, maintains a clean and adequately supplied work area, and follows HSE and OSHA procedures. The role requires maintaining confidentiality and may involve cross-training or other job-related duties to support business needs. Bilingual skills may be required at the organization’s discretion. CSL Plasma operates a network of nearly 330 donation centers in the United States and Europe. It is a subsidiary of CSL, a global biopharmaceutical company. Plasma collected at CSL Plasma centers is used by CSL to manufacture plasma-derived therapies.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health provider environment.
Bilingual skills may be required at the organization’s discretion, depending on business needs.

Responsibilities

Greet donors and conduct registration procedures to verify their suitability for plasma pheresis.
Assist qualified donors with the screening process in accordance with SOPs.
Review self-administered health histories, answer basic donation-related medical questions, and refer donors to medical staff when appropriate.
Perform health screening procedures, including measuring blood pressure, pulse, weight, and temperature.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived therapeutic products, screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information.
Ensure donor questions are answered promptly, accurately, and professionally.
As trained and as operational needs require, register applicant and transfer donors.
Answer telephone calls or transfer callers to appropriate staff members.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with applicable hyper-immune programs.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed and perform other job-related duties as assigned.