Medical Screener - Reception Technician (Customer Service)

CSL Plasma•Warner Robins, GA

11d

About The Position

The Medical Screener - Reception Technician greets donors at the plasma collection center and conducts registration procedures to verify suitability for plasma donation. The role assists qualified donors through the screening process in accordance with Standard Operating Procedures (SOPs), including reviewing self-administered health histories, answering basic medical questions, referring donors to medical staff when appropriate, and performing health screening procedures such as measuring blood pressure, pulse, weight, and temperature. It also includes performing finger sticks to obtain samples for hematocrit and total protein testing. After completing appropriate training, the technician may educate new donors about the screening process, health tests, appointment system, donation fees, center policies, nutrition, and other relevant information. The technician ensures donor questions are answered accurately, promptly, and professionally; may register applicant and transfer donors; and may answer or transfer telephone calls. The role requires monitoring donors for reactions during or after the pheresis process and notifying appropriate staff, recording donor data accurately in the electronic donor information management system, and understanding applicable hyper immune program procedures. The technician maintains a clean and efficient work environment, ensures operating supplies and forms are available, follows HSE and OSHA policies, promotes safety, and protects confidential personnel, donor, and center information. Cross-training in other areas may be required to meet business needs. Bilingual skills may be required at the organization's discretion, and other job-related duties may be assigned. CSL Plasma operates nearly 330 donation centers in the U.S. and Europe. It is a subsidiary of CSL, a global biopharmaceutical company headquartered in Melbourne, Australia, with more than 29,000 employees. Plasma collected at CSL Plasma facilities is used by CSL to manufacture plasma-derived therapies for people in more than 100 countries. CSL states that inclusion and belonging are core to its mission and identifies itself as an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health provider environment is preferred.

Responsibilities

Greet donors and complete registration procedures to verify their suitability for plasma donation.
Assist qualified donors with the screening process in accordance with SOPs.
Review donor health histories, answer basic medical questions, refer donors to medical staff when appropriate, and perform health screenings including blood pressure, pulse, weight, and temperature measurements.
Perform finger sticks and obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about the donation and screening process, testing, appointments, fees, center policies, nutrition, and other relevant information.
Answer donor questions promptly, accurately, and professionally.
Register applicant and transfer donors when trained and as operational needs require.
Answer telephone calls or transfer them to the appropriate staff member.
Monitor donors for reactions during or after pheresis and notify appropriate staff.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand applicable policies and procedures for center hyper immune programs.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.