Medical Screener - Reception Technician (Customer Service)

CSL•Abilene, TX

13d

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and completes registration and screening procedures to verify donor suitability for plasma pheresis. In accordance with Standard Operating Procedures (SOPs), the technician helps qualified donors complete screening, reviews self-administered health histories, answers basic medical questions, refers donors to medical staff when appropriate, and performs health checks including blood pressure, pulse, weight, and temperature. The role also performs finger sticks to obtain samples for hematocrit and total protein testing. After completing relevant training, the technician may explain the donation and screening processes, health screening tests, appointments, donation fees, center policies, nutrition, and other donor information. The position may also include registering applicant and transfer donors, handling telephone inquiries, monitoring donors for reactions during or after pheresis, and alerting a Group Leader or Supervisor to donor-flow issues. The technician accurately records donor data in the electronic donor information management system, understands applicable hyper-immune program procedures, maintains a clean and adequately supplied work area, and follows HSE and OSHA requirements. The role requires protecting confidential personnel, donor, and center information. Cross-training, bilingual skills, and other job-related duties may be required based on business needs. Different qualifications or responsibilities may apply based on local legal or educational requirements; local job documentation should be consulted where applicable. CSL Plasma operates a plasma donation network with nearly 330 centers in the U.S. and Europe. It is a subsidiary of CSL, a global biopharmaceutical company headquartered in Melbourne, Australia, that employs more than 29,000 people. Plasma collected at CSL Plasma facilities is used by CSL to manufacture plasma-derived therapies. CSL describes inclusion and belonging as central to its mission and identifies itself as an Equal Opportunity Employer. Benefits information is available at the company’s benefits website; specific benefits are not detailed in this posting.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer-service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic mathematical calculations.

Nice To Haves

Clerical or customer service experience in a medical or health-provider environment.
Bilingual skills may be required at the organization’s discretion, based on business needs.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma pheresis.
Assist qualified donors with the screening process in accordance with SOPs, including reviewing health histories and answering basic medical questions.
Refer donors to medical staff when appropriate.
Perform health screening procedures, including blood pressure, pulse, weight, and temperature checks.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived therapeutic products, screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information.
Answer donor questions promptly, accurately, and professionally.
As needed and after appropriate training, register applicant and transfer donors.
Answer telephone calls and respond to callers or transfer calls to appropriate staff.
Monitor donors for reactions during or after pheresis and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand applicable policies and procedures associated with hyper-immune programs.
Maintain a clean, efficient work area and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as business needs require.
Perform other job-related duties as assigned.