Medical Screener - Reception Technician (Customer Service)

CSL Plasma•Abilene, TX

11d

About The Position

The Medical Screener - Reception Technician greets donors at the plasma collection center and completes registration and screening procedures to verify their suitability for plasma pheresis. Following standard operating procedures (SOPs), the role supports donors through the screening process, answers basic questions about donation, refers donors to medical staff when appropriate, and conducts health checks including blood pressure, pulse, weight, and temperature. The technician performs finger sticks to obtain samples for hematocrit and total protein testing. After completing appropriate training, the technician may educate new donors about plasma-derived therapeutic products, the screening process and tests, the appointment system, donation fees, center policies, nutrition, and other relevant information. The role may also involve registering applicant and transfer donors, answering or transferring telephone calls, monitoring donors for reactions during or after pheresis, and alerting a Group Leader or Supervisor to donor-flow issues. The technician records donor information accurately in the electronic donor information management system, understands applicable hyper immune program procedures, maintains a clean and supplied work area, and follows health, safety, environmental, and OSHA policies. The role requires maintaining confidentiality and may include cross-training or bilingual skills based on business needs. Other job-related duties may be assigned. CSL Plasma is a subsidiary of CSL, a global biopharmaceutical company. Plasma collected at CSL Plasma facilities is used by CSL to manufacture plasma-derived therapies. CSL Plasma operates nearly 330 donation centers in the U.S. and Europe. CSL describes inclusion and belonging as central to its mission and identifies itself as an equal opportunity employer.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer-service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health-provider environment is preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma pheresis.
Assist qualified donors with the screening process in compliance with SOPs.
Assess donor health history, answer basic medical questions, refer donors to medical staff when appropriate, and perform health screening procedures such as blood pressure, pulse, weight, and temperature checks.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived products, the screening process, health tests, appointments, donation fees, center policies, nutrition, and other relevant information.
Ensure donor questions are answered in a timely, accurate, and professional manner.
May register applicant and transfer donors based on training and operational needs.
May answer telephone calls or transfer callers to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with applicable hyper immune programs.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas and may perform other job-related duties as assigned.