Medical Screener - Reception Technician

CSL•Auburn, AL

13d

About The Position

The Medical Screener - Reception Technician greets donors at a plasma collection center and performs registration and screening procedures to verify donor suitability for plasma pheresis. In accordance with standard operating procedures, the role assists donors with the screening process, reviews their self-administered health history, answers basic medical questions, refers donors to medical staff as appropriate, and performs health checks including blood pressure, pulse, weight, temperature, and finger-stick sampling for hematocrit and total protein levels. After completing appropriate training, the technician may educate new donors about plasma-derived therapeutic products, screening and health tests, appointments, donation fees, center policies, nutrition, and other relevant information. The role may also include donor registration, telephone support, monitoring donors for reactions during or after pheresis, recording donor data, maintaining supplies and a clean work environment, and following safety, confidentiality, and center procedures. Cross-training and other job-related duties may be assigned according to business needs.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health provider environment.
Bilingual skills may be required at the organization's discretion to meet business needs.

Responsibilities

Greet donors and conduct registration procedures to verify suitability for plasma pheresis.
Assist qualified donors with the screening process in accordance with standard operating procedures.
Assess donor health histories, answer basic medical questions, and refer donors to medical staff when appropriate.
Perform health screening procedures, including measuring blood pressure, pulse, weight, and temperature.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors on plasma-derived products, screening, health tests, appointments, fees, center policies, nutrition, and other relevant information.
Answer donor questions promptly, accurately, and professionally.
May register applicant and transfer donors after appropriate training and based on operational needs.
May answer telephone calls and respond to callers or transfer them to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to standard operating procedures.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.