Medical Screener - Reception Technician

CSL Plasma•Auburn, AL

11d

About The Position

The Medical Screener - Reception Technician greets donors at the plasma collection center and conducts registration procedures to verify their suitability for plasma pheresis. In accordance with Standard Operating Procedures (SOPs), the technician assists qualified donors with screening, including reviewing self-administered health histories, answering basic medical questions, referring donors to medical staff when appropriate, and performing health screening procedures such as measuring blood pressure, pulse, weight, and temperature. The technician performs finger sticks to obtain samples for hematocrit and total protein testing. After completing appropriate training, the technician may educate new donors about therapeutic products made from donated plasma, the screening process and tests, appointment system, donation fees, center policies, proper nutrition, and other donor-relevant information. The technician ensures donor questions are answered promptly, accurately, and professionally. Depending on training and operational needs, duties may also include registering applicant and transfer donors, answering or routing telephone calls, and cross-training in other center areas. The technician monitors donors for reactions during or after the pheresis process and notifies appropriate staff, alerts the Group Leader or Supervisor to donor-flow issues, and accurately records donor data in the electronic donor information management system. The role includes understanding applicable hyper immune program procedures, maintaining a clean and efficient work environment with adequate supplies and forms, following HSE and OSHA policies, promoting safety, and protecting the confidentiality of personnel, donor, and center information. Other job-related duties may be assigned. Bilingual skills may be required at the organization's discretion to meet business needs. CSL Plasma operates a plasma donation network with nearly 330 donation centers in the U.S. and Europe. It is a subsidiary of CSL, a global biopharmaceutical company. Plasma collected at CSL Plasma facilities is used by CSL to manufacture plasma-derived therapies for people in more than 100 countries. CSL employs more than 29,000 people. CSL describes inclusion and belonging as central to its mission and identifies itself as an Equal Opportunity Employer.

Requirements

High school diploma or equivalent required.
At least three months of experience in a clerical or customer-service-related position, preferably in a medical or health-provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health-provider environment is preferred.
Bilingual skills may be required at the organization's discretion to meet business needs.
Training that enables donor education and registration of applicant and transfer donors, as operational needs require.

Responsibilities

Greet donors and complete registration procedures to verify suitability for plasma pheresis.
Assist qualified donors with the screening process in accordance with SOPs, including reviewing health histories, answering basic medical questions, making referrals to medical staff when appropriate, and performing health screening procedures.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived therapeutic products, screening and tests, appointments, donation fees, center policies, nutrition, and other relevant information.
Answer donor questions promptly, accurately, and professionally.
Register applicant and transfer donors when appropriately trained and as operational needs require.
Answer telephone calls or transfer callers to the appropriate staff member.
Monitor donors for reactions during or after pheresis and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.