Medical Screener- Reception Tech

CSL Plasma•Syracuse, NY

About The Position

The Medical Screener- Reception Tech greets donors at a plasma collection center and conducts registration and screening procedures to verify donor suitability for plasma pheresis. The position follows Standard Operating Procedures (SOPs), supports donors through the screening process, records donor information, and helps maintain a safe, clean, and efficient center. The role reports to the Assistant Center Manager. The position may include educating new donors after appropriate training, registering applicant and transfer donors as needed, answering or routing telephone calls, monitoring donors for reactions during or after pheresis, and alerting the appropriate staff to donor-flow issues. The employee may be cross-trained in other areas and may perform other job-related duties as assigned. Bilingual skills may be required at the organization’s discretion. The work takes place in a fast-paced environment with frequent interruptions. It involves frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens, and requires personal protective equipment for specified tasks or areas. The position requires standing and walking for up to 100% of the time on occasion, manual dexterity, and occasional lifting and carrying of up to 25 pounds. Overtime and extended hours may be required to support center operations.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions.
Ability to understand and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, and kneel, and to perform tasks requiring a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to wear personal protective equipment when required.
Ability to work overtime and extended hours to support center operational needs.

Responsibilities

Assist qualified donors with the screening process in compliance with SOPs.
Assess donors’ self-administered health histories, answer basic medical questions about donation, and refer donors to medical staff when appropriate.
Perform health screening procedures, including blood pressure, pulse, weight, and temperature measurements.
Perform finger sticks to obtain samples for hematocrit and total protein testing.
After appropriate training, educate new donors about plasma-derived therapeutic products, screening procedures, health screening tests, appointments, donation fees, center policies, nutrition, and other relevant information.
Answer donor questions in a timely, accurate, and professional manner.
Register applicant and transfer donors when appropriately trained and as center operational needs require.
Answer telephone calls and respond to callers or transfer calls to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system as outlined in SOPs.
Understand applicable policies and procedures associated with center hyper immune programs.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs and perform other job-related duties as assigned.